So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. When do I need to fill out a credit card authorization form? Yes, its expensive. Taxes and fees that are shown are estimates only. "It was our 3-year-old's birthday," she said. We will definitely return as our children truly enjoyed it. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Please check with the front desk about pricing and availability. Expiration is subject to change. Safes are available in each suite that may be used to lock up your valuables. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. 2023 Advance Local Media LLC. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. Vendemos pases diarios para el parque acutico? Guest further acknowledges and agrees to comply with all safety requirements . Guests are permitted to bring their own life jackets. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. If we didnt drive do long to get there we would have left. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. My kids LOVED IT. You would only forfeit your deposit if we couldn't rebook your getaway at all. 2023. Stop what you are doing and book a trip right now! We booked 2 kids cabin suites ($800+/night each). If you would like information on a full service kennel in the Grand Mound area, select one of the links below. The room was okay, but we didn't spend much time in the room anyways. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Our web site is secured by TLS and Go Daddy. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. Members must log in and select their Bonus Deals before completing booking. Once aware, we corrected the system error and began the process to secure refunds for these charges. The majority of our water park is indoors. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). There have been no reported cases of COVID-19 at Great Wolf Resorts. Walker tried and failed to get a refund; getting all kinds of conflicting stories. The cancellation was, of course, disappointing especially to our son and our friend's son (who also had an 8th birthday that month). So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. Was it the deal of a lifetime? La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. We had a standard room with 2 adults and 2 kids (17 &8). Learn More About Great Wolf Resort's Privacy Policy. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. YouTubes privacy policy is available here and YouTubes terms of service is available here. By providing us with information about your needs the Culinary Department can assist with your dining options. ", Elizabeth warns "Beware of double charges.". If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. Then COVID-19 forced the family to skip the trip. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. We had bags with our swimsuits and flips, etc. This is customer service at its best. Members must complete their profile and set a password to have access to all benefits. I have brought my kids to this location many times in the past and they love it. This most recent visit we had kids ages 17, 16, 13, and 7. Disappointed once again. If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. That being said, the next day we looked and were able to book 2 family suites at Zender's Splash Village for $450/night for each suite for our originally planned date (4/10). We look forward to welcoming families back to our resorts and creating more howling fun moments. However, you are welcome to play in the water park as early as 1 p.m. Does the lodge offer a commissionable rate for travel agents? Find answers to our most frequently asked questions below. The entire place is original from when it was built im sure. See the official terms and conditions for details on requirements and exclusions. Sower heads and controls are not at all kid friendly. Please note that inflatable toys are not allowed in the water park. Bonus Deals can be used with deal codes. I took the kids again in Sept 2020, after lock down began. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Please see our partners for more details. There is a nominal fee for each long distance call. Most games are $1.20 just to play. Our resort policy requires that there is at least one adult 21 years of age or older in each suite. The waterpark giant thanked us for. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. Towels are provided for your family in the water park as well as bathing towels in your suite. Are advanced deposits for reservations required? These water park passes allow access to the water park through the day of your departure. I booked a stay over 60 days in advance as part of a running promotion. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. Community Rules apply to all content you upload or otherwise submit to this site. There is something for everyone. The rate also includes parking, and access to all events. Food is edible at best. Larger items, such as luggage, will need to be kept in your suite or vehicle. "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. Am I able to charge things back to my room? My takeaway? On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. Carpets are old and dirty. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. Coast Guard approved life jackets are available on a first come, first serve basis. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. We can offer a variety of options to meet your needs! Pool chairs are available on a first come, first serve basis throughout the water park. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. If i had another choice i would not come here. Answer 1 of 11: Hi fellow US travelers! The following day the park was just as filthy. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Est permitido traer hieleras a la habitacin? Bonus Deals are tailored to individuals. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. Even some of our adult visitors got in on the action. Points can be redeemed when booking with a Deal and/or Bonus Deal. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . Local calls are included in your stay. Both were great and service was good. It seems like the rooms could use a bit of an update. There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. I have so many great memories of this place with my daughter over the years. You would forfeit your deposit if we couldn't rebook your getaway at all. Due to covid they only clean upon request which was fine with us. Yes! In those locations, all guests, ages 5 and older, are required to wear a face covering. Reserve your cabana today! Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. They were moderate and fun. Can I move my Bonus Deal to a different stay date? Casts are allowed in the water park. Make great memories with your kids . If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . Why not buy 3? This is the version of our website addressed to speakers of English in the United States. I will never spend money here and encourage others not to.More. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. "It should fall off in three to five days," she said she was told. Great Wolf Lodge refunded one charge, but the other two remained. Please do not use or loiter around the RV during your stay. Diaper wearing guests are asked to wear a protective swim diaper. Points will display on the home page and can be redeemed during booking. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. Yes! Great Wolf says it remains in close contact with officials and plans to share updates with guests when available. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. Does the resort have on-site restaurants? We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. 2021 CBS Broadcasting Inc. All Rights Reserved. "We have had no reported positive COVID-19 cases within our guest or pack. The grand opening date is set for Thursday, Sept. 17. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. So our $1600 night would now be $2100! Check-in time begins at 4 p.m. or as rooms become available. We also discourage use of the hot tubs. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. At this time we offer deals on rooms. What is included in the Great Wolf Lodge Voyagers Membership Program? No effort whatsoever to update anything except the price. Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Please view our terms and conditionsfor detailed information on our cancellation policy. What can I do if someone gets sick before we arrive? What does the Flex package cover and when can it be purchased? I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. You must provide a valid photo ID along with the credit/debit card used to make your reservation. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Waterslides and our elevated attractions are not wheelchair accessible. Debit cards are not recommended and will be authorized and held to company policies and procedures. The shower handle was semi-broken and hard to turn on and off at times. . Book your resort stay, today. Are there any water park restrictions if I am pregnant? (513) 459-8885. "I was like, 'How many charges are you guys gonna charge me?'" Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. We will not accept cash at check-in or any outlets. Checks cannot be used as a form of payment at the lodge, only for a deposit. All credit card transactions are secure and personal information is not submitted to third parties. Service animals as defined by the ADA are allowed in all areas of the resort. We welcome guests with special dietary needs. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. All rights reserved (About Us). Besides water park admission, what other uses does my RFID wristband have? Why is there a maximum occupancy in the suites? The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. This location doesnt care about being a clean fun place for kids. Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . No problem! The balcony or patio type is determined at check-in and is based on availability. Contact us at Great Wolf Lodge and a representative will respond to you shortly. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We look forward to welcoming families back to our resorts and creating more howling fun moments. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. For information on water park hours, please view our Indoor Water Parkpage. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. We provide towels in the water park area. I contacted customer service and they assured me that was not the norm. The room was okay, but we didn't spend much time in the room anyways. We use green cleaning chemicals that also meet disinfection standards. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. Can my child use the water park if he/she wears diapers? This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. How can I use my points on a room booking? What is the minimum age requirement to confirm a reservation? Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. Can my child use the water park if they wear diapers? You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. This place is so out dated and overpriced. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. And when can it be purchased completing booking basis throughout the water park hours, please our. Third parties recommended and will be authorized and held to company policies and.. 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