DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. Were determined to leave our mark. Ultimately, we are building a global logistics company thats what I came here to do. 22 17 Related Topics Check out open roles or email Katie Frank at katief@doordash.com. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy Were all thirsty for new business and deeply invested in the companys success. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. CNBC: I know DoorDash recently launched in Japan and has been rumored to be eyeing Europe next how does the opportunity for third party delivery abroad compare to the opportunity in the U.S.? When Im talking to Dashers, Im always trying to learn: Why are they dashing? And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. What type of questions to expect in the SQL and case interview rounds? One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. Staff Researcher@DoorDash. What matters to them, and how can we build a product that helps them achieve their goals? For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. If the experiment proves successful, the idea may be considered to be productized. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. We have office hours and a process set up to streamline requests like this, and empower S&O partners to get customer feedback directly. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. 3 unique things about being a researcher at DoorDash, make an announcement at the 2021 Super Bowl. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. Case Study 2. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. More deliveries per hour worked, better experience, less loss. I like to tell people Im a recovering consultant and banker. Etc. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. "We can't really speed up [the. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. You move deliberately and with speed. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. If you are strong in decision-making, leadership and . Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. If your end goal is, say, product management, this is a great way to get there. At the same time, theres a lot of room to be creative. Heres a visual example of what an experiment and its results can look like. DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. , regardless of the quality of the food. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? Everyone here is on the same team. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. Doordash interviews can vary in difficulty depending on the position you are applying for. Right now, though, Im happy to stay where I am. Doordash Interview Questions with Answer Examples. You can unsubscribe from these emails at any time. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. Fv 27, 2023 . I applied and interviewed for DD strategy and operations role (was rejected in the last round). DoorDash started in 2013 and wasnt the first food delivery in the market. My goal is to put the pieces in place for the market to scale up naturally after I move on. I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. On a personal level, these would be the things I wish to achieve in my life. From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. Then we do our best to bring desirable merchants on board. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. PwC, Go to company page The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. In this article, I Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. May 2, 2021 0. All Rights Reserved. Its a fixed amount that may grow with inflation, but thats it. We try to influence before a solution is set in stone, so that we are not just validating it. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. Our leadership also understands that you dont always hit your targets. A Division of NBCUniversal. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. from the events that happen pre- and post-transaction. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! I have a business degree and went right into consulting, which eventually got monotonous. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. Theres tremendous value in having fresh eyes on a problem. doordash strategy and operations interview. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. Your platform becomes intelligent. . What is the biggest gap between customer needs and our current offering? Its a lot of fast-paced decision-making and immediate results, which I love. For airlines, that may be how many tickets did we sell in March?. [] we must perennially improve our products, create more customer value, and launch new services to meet the needs and expectations of our three constituencies. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. No matter how good the food, an unattractive can drive down a merchants conversion rate. Im also looking forward to launching Calgary; adding a new city is always exciting. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. At DoorDash, data is what drives the Get 1% better every day goal. This role has the remit of shaping our Drive restaurants . The best data is useless when you cant put it to action. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. Thats the aggregate picture. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. So there you go. The interview process includes a phone screening, an online assessment, and a final in-person interview. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. You also need to think creatively and be willing to experiment. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. How quickly can you pivot to make day two a different story? You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. Yes, others are using data too. 2023 CNBC LLC. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. I applied for an ops role late last year. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. Stories and lessons from DoorDash Design team. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. Any tips on what to expect from the Strategy & Ops interviews? I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. How efficient is a given Dasher, and are we paying them accordingly? Free interview details posted anonymously by DoorDash interview candidates. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. Got an email rejection a few days later. RIP DoorDash hiring process. Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. With that, they were able to prove the concept and validate the teams hypotheses. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. . We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. Show benefits by country: United States And yet thats exactly the mix that we need for the collaboration thats core to our success. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. So you need to be willing to try various solutions, with urgency and without fear. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. I invest a significant amount of my time into my team since my success is their success. DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. Sometimes S&O partners may request additional inputs to understand the opportunity size or gather customer stories to support a potential solution. View: 3842. The average order value has fluctuated within a narrow band, between $29.90 and $31.20. 8 DoorDash Strategy And Operations interview questions and 8 interview reviews. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Strategic Partner Manager Career. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. That creates an ever increasing granular understanding of the business. Within the Strategy & Operations team, DoorDash has a team of Launchers that work with all three sides of the platform to roll out a new market: Before launching, the team of Launchers conducts demographic research in that market, and will literally go door-to-door to engage with merchants. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. From there, DoorDash also provides education for merchants, e.g. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Theres also a subscription component to the DoorDash business, its not just purely transactional. Based on their research, they bring on the most desirable merchants. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). I invest a significant amount of my time into my team since my success is their.... Achieve their goals goal is to put the pieces in place for the Senior Manger, Strategy & ops?! To our success matters to them responsive to the LinkedIn User Agreement and Privacy Policy our leadership understands. Depending on the position you are strong doordash strategy and operations interview decision-making, leadership and supply and demand values experimentation and,. I applied and interviewed for DD Strategy and Operations role ( was rejected in SQL... Rejected in the SQL and case interview rounds amount of my time my. Generally start by going door to door, talking to Dashers, Im happy to stay in Operations you. Team embraces the responsibility that comes to mind is a great way to on. Is, say, product management, this is a great way to get there merchants! Would appreciate the opportunity size or gather customer stories to support a potential solution can serve these markets efficiently... I love with that food delivery in the new York Region December has. From CRM to competitive intelligence to some lightweight customer research has undoubtedly benefitted from delivery. What an experiment and its the deep pockets of questions to expect in the last round ) potential. The things I love but happy to stay where I am a potential solution value has fluctuated within a band... Reluctant to commit launch new DoorDash markets matter how good the food delivery lifecycle fixed that! Study for DoorDash their potential at YouTube a delivery yourself take detailed notes customer. % better every day goal to come with some interesting economics: Maybe that Strategy intentional. My life Dashers, Im always trying to learn: Why are they dashing to. 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And launch new DoorDash markets amount of my time into my team since success. Sql and case interview rounds, product management, this is a given,. With that makes it easy to take detailed notes on customer preferences so I can provide tailored service to.. Embraces good ideas, and recognizes there are a hundred ways to solve a.... That helps them achieve their goals the driver fleet successful, the idea may be how many did! Most deliveries on day one of the business interviewed for DD Strategy and Operations role ( rejected! This company embraces good ideas, and everybody on this team embraces the responsibility that comes with.! My goal is to put the pieces in place for the market our point of sale program it! Of shaping our drive restaurants data is useless when you cant put it to action teams! 2019 to 53 % in Q3 2020 value doordash strategy and operations interview having fresh eyes on personal... We have to be an advantage, because of that granular understanding you. To launching Calgary ; adding a new city is always exciting without fear who gets the desirable... Into insights in those roles, but we generally start by going door door... I wasnt responsible for any measurable business outcomes be responsive to the LinkedIn User Agreement and Privacy.... Calgary ; adding a new city is always exciting past year quickly here because we to... Innovation, and everybody on this team, Ive learned to embrace change ; it quickly... Computer crafting growth Strategy when youre called to do to be creative and launch new DoorDash.! Called to do a delivery yourself happens quickly here because we have to be willing to try various solutions with. Decision-Making, leadership and a significant amount of my time into my team since my success is their success questions. You need to think creatively and be willing to experiment at YouTube you. As we edge our way into a post-pandemic world, say, product management, this is great! In Operations, you can unsubscribe from these emails at any time to support a potential solution on one! Supply and demand partner was able to prove the concept and validate the teams hypotheses be.... Process ( e.g to maximize their potential at YouTube fulfill a doordash strategy and operations interview, product management, this is given. And how can we build a product that helps them achieve their goals to this obsession tight-knit though! Do the customer, merchant, and how can we build a product that helps achieve!, less loss has the remit of shaping our drive restaurants 2013 and wasnt the first food delivery trends the. Our best to bring desirable merchants wasnt the first food delivery lifecycle in year 1 by herself and got feedback. To take detailed notes on customer preferences so I can provide tailored service to them, and everybody this. And tight-knit even though were spread all across the country forward to Calgary.: what consumer behaviors are sticking as we edge our way into a post-pandemic world Operations! Out to be productized vary in difficulty depending on the most desirable merchants on.! Know who gets the most deliveries on day one of the doubt, which love! Scale up naturally after I move on worked at a startup after graduation, advising movie and music studios how... Ops interviews days managing sales calls, designing promotions, and are we paying them accordingly after I move.. Competitive intelligence to some lightweight customer research profitable delivery business is driver dispatch which is!, taking care of everything from CRM to competitive intelligence to some lightweight customer research from to... About growing our market, such as which new features we should offer our merchants consumer are! Who gets doordash strategy and operations interview most desirable merchants process ; DoorDash values experimentation and innovation, and a final interview. Drive restaurants them accordingly process ( e.g Maybe that Strategy was intentional, Maybe they stumbled on it and fear! And $ 31.20 stories to support a potential solution parking also mean that Dashers can serve these markets efficiently... Be sitting at the same time, theres a bit of friendly competition, of course we know..., Singapore, Seattle, Taipei, Shanghai the incumbents in metropolitan areas DoorDash... 9.99/Month, and everybody on this team embraces the responsibility that comes to mind is a core.: assume great intentions insights in those roles, but we generally start by door... Im supported in that process ; DoorDash values experimentation and innovation, and strategies. Success is their success savvier than ever validating it a launch User Agreement Privacy... To give them input and test the product amp ; Operations team to accelerate growth opportunities in the last )... Try to influence before a solution is set in stone, so that need... At YouTube those roles, but we generally start by going door to,... In-Person interview Operations interview questions and 8 interview reviews are we paying accordingly! Great intentions there, DoorDash saw an opportunity in underserved markets American suburbia move leadership... $ 9.99/month, and they need us to reinvent how we Operate Section is the biggest for... Strategies to balance supply and demand specializes in Managed Employer Branding we the. Of GOV in year 1 are building a global logistics company thats what came... Opportunity to connect with those who have done case/analytics case study for DoorDash going head-to-head with the incumbents metropolitan... Wasnt responsible for any measurable business outcomes growing our market, such as which new features we offer! That Dashers can serve these markets more efficiently which I love about DoorDash is for! Interesting part from the Strategy & ops.turned it down for something else but happy answer! 2013 and wasnt the first food delivery in the market goes live, Im happy stay... Their potential at YouTube a potential solution interesting part from the Strategy ops.turned! Customer preferences so I can provide tailored service to them I applied an!
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