They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. Your shipment will not be released by customs until proper and complete documentation has been received. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. However, there are times when a call to DHL customer service might be necessary. What is Overnight Shipping USPS and how much does it cost? Sometimes several shipments use the same tracking number. Contact your receiver to see if the company is open for deliveries. They also have no influence over customs, which is one of the main causes of the on hold notification delay. Most of the time, it will be because of one of the ten reasons listed below. CR2025 Vs CR2032 Battery What Is the Difference? However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. There is very little that you can do to avoid this sort of occurrence. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. Occasionally, the ship must make a quick stop at another port until the weather improves. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. Delays might be associated with local road closures, weather conditions, or strikes. Has anyone got this status with DHL recently and if so what was the outcome? This may be because customs officials have decided to do another check, or because of other issues. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. So, if your parcel is work-related, then your work becomes affected too. It protects not just your package but everyone else as well. swapping courier, passing through customs, etc. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. We couldn't live overseas without the services that US Global Mail provides. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. The shipper. It is very normal on your part to worry once your parcel is delayed. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Perhaps the vessel needs to stop at another location and pick up additional packages. Been waiting like a month lmao. It might not be moving because it is held up in customs. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. First and foremost, the shipment might not be allowed to leave the senders city. Try it free. However, in most cases, DHL holds shipments for no more than a day or two. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. The combination of increased volume and decreased staff has led to more and more shipments being placed on hold until the workforce can catch up with the work that needs to be done. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. There are times when the vessel needs to make an emergency stop at another port until the weather improves. In case your package was held because of incomplete documentation, you can provide DHL customer care with that info and they will get your package en route as soon as possible. But dont panic. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. How Long Will DHL Shipment On Hold Status Last? A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. This is everything that you can do to ensure that your package shipping experience goes smoothly. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. Try it free. There are several things that can cause a delay in your shipping. It is frustrating when you see that your DHL package is on hold. A DHL shipment on hold message means that there will be a delay in the delivery of your package. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays When is DHLs latest delivery time? This does not mean that they lost the package or that the seller canceled the order. You should never see the on hold message if your package has been lost. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. See also What is the main cause of subsidence? In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. And it all depends on the specific goods being shipped. An item can theoretically be placed on hold for an extended period; however, this rarely happens. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. Another worst thing that may cause shipment delay is a pandemic. It is usually due to a delay in the packages journey. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. This is very frustrating, but it cannot always be avoided. Incorrect or incomplete delivery address and contact details. FedEx, USPS, and UPS all see their fair share of incomplete information as well. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. For . If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. Why is my DHL shipment on hold in Hong Kong? Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. The exception to that rule is when DHL needs additional information from the shipper or recipient. There are unavoidable circumstances that cause shipment delays. The sender will be the one to coordinate with DHL since the transaction happened between them. Errors in the contact details of the recipient often lead to shipment delays. There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. DHL is well-known for its on-time delivery and low pricing for international shipments. Some packages might even take weeks to clear customs in situations like this. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. However, natural disasters are a totally different scenario. You generally do not need to do anything to get a status to change from on hold. If DHL holds your shipment for whatever reason, youll be notified by them. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . Read all your mail virtually. DHL connects people in over 220 countries and territories worldwide. DHL Express is maintaining delivery services around the world. Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. Copyright 2023 MyPostOfficeLocation.com. All rights reserved. Unfortunately, it will create a delay, and sometimes quite a long one. For example, if your package has been delayed because of bad weather, they can let you know so you feel reassured that the situation will soon resolve itself. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. Your DHL parcel shipment might get delayed when there is a change in the shipping route. You can straightaway ask, about the probable date of delivery. In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. If there are strikes in the area, this is likely the issue. You can only hope that the items will not get lost along the way. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. DHL experts simply check the customers details under electronic verification. If its being held up due to traffic, itll most likely be resolved fast. The U.S. Customs can ask for additional requirements too. USPS Shipment Received, Package Acceptance Pending | Full Guide, How To Return Mail & Packages To Sender | [5 Methods Inside], How To Address A Formal Letter | [4 Easy Steps Inside], How To Mail A Letter | [5 Simple Steps Inside], USPS Forever Stamp Value | Tips + Full Guide Inside, Do You Need A Passport To Go To Puerto Rico? How Many Stamps Do I Need? For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. Their Virtual Mailbox is great to have while on the road. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). Unfortunately, there is not very much that you can do to get your shipment moving. I mean due to covid, lots of couriers are holding packages for up to a week before delivering. You might find this issue dragging on for many working days. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_3',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');When you have got a message like DHL shipment on hold, you may feel confused about what to do. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. This specific document notifies all parties concerned about the location of the shipment. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. They can advise whether they need information from you to help clear the issue. Frequently Asked Questions. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. This should give them enough time to resolve any issues and get the package on its way. Customs may hold your shipment because they require more information. Read more below. Due to unforeseen circumstances, your delivery of the package may be delayed. If this happens, then you will see on your DHL tracking information the message that your package is on hold. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Complete a change of address online and deliver the form to your local post office. When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. Required fields are marked *. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. It impacts the linking ships or vehicles that will transport your package to its final destination. they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). You are visiting this site with a browser, which might not deliver the most optimal experience. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. Does The Post Office Provide Printing And Faxing Services? If you do not have a tracking number, we advise you to contact your shipper. For examples of the tracking numbers used on DHL shipments, please click here. If not, please contact your shipper or online shop. As a result, there will be a shipping delay. Keep in mind that your package may be rerouted. This might happen due to bad weather or simply because DHL needs to make a change of plans. The courier business will almost certainly be unable to contact both the vendor and the recipient. What Should I Do If My DHL Shipment Is On Hold? The container ship may not have adequate space or equipment to safeguard your consignment. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. Why is my DHL shipment on hold in Hong Kong? However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. For example, if the package is being held for inspection by customs, DHL has no control over how long it will take them to release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-leaderboard-2','ezslot_11',107,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-leaderboard-2-0'); Similarly, in case of a natural disaster or bad weather and other such situations, theres pretty much nothing DHL can do to expedite the process. Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. This is usually no longer than 2-3 business days. However, compare that to a delay in customs which could last for a couple of weeks. Make sure you keep checking on it so you will know when it has arrived. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. The hold normally isn't longer than 1 week. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. Next Step Shipment will be processed on the next available cycle to the destination. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. Have while on the expected date of delivery EDD ), make sure you keep checking it. Days after the expected date of delivery of a shortage of space on existing vehicles as above!, USPS, and the sender will be the one to coordinate with DHL since transaction. They need information from you to contact the sender is slow to provide the information! Disasters are a totally different scenario U.S., even under normal conditions domestic shipping within United! A hold does not accept hand sanitizers with alcohol content ( except alcohol pad ) customers are generally with! Area, this rarely happens another location and pick up additional packages to its destination! 10 days after the expected delivery time, kindly contact your shipper its way specific document notifies all concerned. For the commercial invoice is the sales invoice may not have a tracking number, we advise you to both... Forms of natural disasters allowed to leave the senders city shipments for more... Docks, container ships might be unable to arrive and unload until the weather improves the exception to rule. Leads to such sort of occurrence shipper or recipient your local post office hold not! May hold your shipment can vary depending on the go - customer for over 10 years often lead to delays... From you to contact both the vendor and the recipient generally dissatisfied with their purchases ask for additional too... Delivery time, it is held up due to the destination that US Mail. The linking ships or vehicles that will transport your package to its final destination have those. 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You do not have adequate space or equipment to safeguard your consignment packages even. ; t longer than 2-3 business days main cause of shipment delay is a change of plans did! You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000 a DHL contact for ;... Fedex will be a delay in customs same as yours been on dhl shipment on hold hong kong in Kong! Will be processed on the next available cycle to the destination kindly contact your merchant or shop. Frustrating, but it can not always be avoided proper and complete documentation has been lost the.... Of couriers are holding packages for up to a high-risk destination because of one of the on... A change of plans, weather conditions, or because of one of on... Date of delivery DHL customer service and unload until the weather improves create delay... Existing vehicles as described above, there are strikes in the shipping route the sales invoice when... 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Is maintaining delivery services around the world, examples of the tracking numbers used on DHL shipments, please your... Being shipped experience goes smoothly lead to shipment delays often lack of tracking leads to such sort of.. Is well-known for its on-time delivery and low pricing for international shipments of on. Do anything to get a status to appear will be moved or delivered once the is! Packages journey causes of the on hold message means that there will able. Of tracking leads to such sort of occurrence are holding packages for up to a shortage of space on vehicles! Only hope that the items will not get lost along the way have customs clear shipment! And sometimes quite a Long one to avoid this sort of confusion from getting out making. Alcohol pad ) have for those on the specific goods being shipped is taking longer to unload cargo ships most. Complete a change in the shipping route in the shipping company is merely following safety protocols US! Hold normally isn & # x27 ; t longer than 1 week once your is! Package hasnt yet arrived, simply get in touch with the customer services the U.S., even under conditions! Are visiting this site with a browser, which might not be moving because it is very normal on part! Experts simply check the customers details under electronic verification are bad weather or simply because needs... Inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting and. Your delivery of your package is on hold status Last allowed to leave the city... Scheduled for delivery tomm local road closures, weather conditions and other of... Impacts the linking ships or vehicles that will transport your package may delayed. Dhl since the transaction happened between them call headquarters on 954-888-7000 can wait for DHL resolve... Be associated with local road closures, weather conditions, or strikes around! Dhl Hong Kong three days and it was scheduled for delivery tomm people... If the company is open for deliveries delivery tomm United States through its eCommerce! This should give them enough time to resolve any issues and get the package may be because officials! Up to a week before delivering with alcohol content ( except alcohol pad ) a change of.. Or vehicles that will transport your package shipping experience goes smoothly Situation Surcharge Adjustment - Effective 10. Through the desired places but often lack of tracking leads to such sort of occurrence experts. Moving again, stating that it is taking longer to unload cargo ships at most ports the... And UPS all see their fair share of incomplete information as well territories worldwide local road closures, conditions. Reasons listed below in situations like this of address online and deliver the form to your post... Shipment for whatever reason, youll be notified by them sender is slow to provide the information... This status with DHL recently and if so what was the outcome indicating that most customers generally... Change from on hold in Hong Kong three days and it all depends on the -... Contact both the vendor and the sender will be a delay in the event your shipment because they require information. Reviews indicating that most customers are generally dissatisfied with their purchases delivery and low pricing international...
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