So the pair will have 4 words at the end. The Conflict Strategies Assessment is our solution. Get-to-know-you questions | 5. This is an activity to help students learn to focus on the conflict, rather than the person they're having a conflict with, when disagreements arise. Then, you know how challenging and uncomfortable it can be. Download it NOW! Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. 101 phrases you should never use with someone you care about, and what to say instead. What would you do if one of your teammates did not reply to your emails for days, but you saw them posting random, non-work comments in Slack? I quite like to let this session over run by 5 or 10 minutes when it is going well as it rounds off a hectic morning nicely. - Cleverism. I use this a lot and it is easy to adapt to sessions on appraisals, feedback, objectivity, diversity and especially good where staff/managers are expected to record summary notes from conversations with customers/staff If you are offering conflict management training, these 5 activities should be useful for you. For example, Do you like coffee? the answer is usually either yes or no. By teaching teams how to handle conflict in productive, professional, and respectful ways, leaders enable innovation, problem-solving, and deeper understanding and respect among colleagues. Play for at least ten rounds, then gather your group together to process what they noticed about their group. Teaching people to manage conflict is one of the best ways you can help them be productive and satisfied. Click here to try out our training materials. This resource includes three back to school ice breakers for secondary students to establish classroom norms for discussion and conflict management strategies to build class community. These stories can function as team conflict resolution exercises. Comments must be approved before appearing. A great start to a session! The Witches of Glum exercise has been used within our customer service course. Really great exercise and would highly recommend. They began to understand the assumptions we make about other cultures and they became receptive to altering their communication style to ensure their interaction was effective. Afterwards, the person was usually calmer, or at least did not have the energy to argue. We believe in a lean, information packed user experience. How could this questioning technique help during a conflict? It really helps delegates realise how easily we make assumptions and how unconscious we are when we are doing it. While anger management activities for adults may take more time to plan, there are also a variety of games that can be used in anger management groups to help practice and understand skills, as well as promote bonding across members of the group. Useful For:Everyone who interacts with others at work. This means asking each other questions about their items, listening to the answers, and coming to an agreement between them. Thetopic can be broad and far-reaching, like the issue of climate change, or narrow and interpersonal, like a conflict over parking at the office. If the conflict is not yet resolved, then team members can predict the end result. Usually, there are one or more who have a strong opinion one way or the other. - "One of the key challenges facing people who need to work through conflicts together is a lack of clarity about what they need. We do recommend that you practice reading Flendas Tale aloud a couple of times before using this exercise. You can use any of our free ice breakers in your conflict management and conflict training session, although do remember the golden rule. Any activity or game you do use as an icebreaker should relate in some form to the overall training title and to the overall aims of the course. The setup is adversarial; individuals are primed to conflict over pointswith the arm-wrestling position. Note: Some pages on this site include affiliate links for which we sometimes get a commission from the affiliate company. 2. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Objectives can include: A full rundown of this conflict game, and the various objectives it can teach you,can be found here. This simple activity requires one prop: a colorful, distracting rope. To find out more about the great work this charity is doing to educate against racism, visit www.theredcard.org. If the sentences are true about them, they should stand up and wave their arms in the air; if not, they should remain seated. Once each side has made their point, switch sides, and have each side argue the counter-point. - Brief group exercise suitable for teams to clarify how conflict should be resolved in their teams. Icebreakers are short games or activities designed to get a group going and make everyone in the group feel comfortable with everyone else, all while having a good time. This activity is so popular that staff often ask to do it again at other events. You'll Need: Pens and paper for every participant. The audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. Angela has a Master of Fine Arts in Creative Writing and worked as a community manager with Yelp to plan events for businesses. It served a couple of purposes it fulfilled the aims outlined on the site, but also helped new starters to recognise that no matter what their previous experience they still have opportunities for learning new things and that they may have a black spot here and there in which they assume knowledge that they may not possess. It's fun and engaging and allows you to build on levels of listening along with biases & assumptions. Sometimes, making art together can really get a group talking and thinking cooperatively. Give it a go, youll love the results! Wellness Checklists can help employees determine whether non-work conditions could be contributing factors of a conflict. Our clients cover a range of different industries and sectors so we have the experience you need. Conflict between you and others as well as handling conflict between members of your team. It then required some simple facilitation skills to identify ways to become better listeners and again to highlight some easy steps that everyone could take to improve their skills. Such activities can also improve focus, increase self-awareness, help regulate emotions, and reduce anxiety. Task: Step 1: Each team member has a pen and a piece of paper. Debate topics can be large scale problems, such as global warming or dealing with waste within your industry, or more specific scenarios, such as whether there should be a dress code for Zoom calls. It bought out all the points as promised in your briefing sheet, was a great after lunch activity, aided creativity and gave us useful reference points for the next day and a half's training. Pairs of employees are assigned as partners and assume a traditional arm-wrestling position. The teams should agree with their team members on what they consider the definition of conflict management is, before writing it on their sheet of paper. For this version of the game, the prompts should focus on conflicts. There are several ways you can use AITA-style storytelling to facilitate team training and conflict resolution. As such, what a great way to get people to listen actively, consider why people don't always 'get-it' first time, stops them tutting at each other, and maybe (just maybe) helps to improve communication by considering the ears half of the equation. Before you can begin training your employees to handle conflicts amongst themselves, it's beneficial to help them understand their reactions. Explain to the group that they have ten minutes to turn this paper into a mural that expresses who they are as a group. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. Pro tip: To get the maximum impact from this activity, have teammates talk through how they can apply Choose Your Own Adventure logic to real-world conflicts at the end of the exercise. I love this activity it really increases delegates self-awareness on their listening skills and how easily they can make assumptions. 3. Though many are fake, some are irrelevant to the workplace, and some are potentially offensive or triggering to your employees. Time:This exercise will take about 15 minutes to complete. These scenarios are presented from theposter's perspectiveand ask the people of Reddit to judge whether they were in the right or if they are, in fact, the offender in the situation. Assign each team a side for the conflict, which they will then argue for 2-3 minutes at a time. Everyone will know how much he contributed individually but no one will know how much anyone else, from their own team or the other, contributed. You'll Need: A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart. It always gets people talking and laughing when they realise how they have not really been listening to 'my' story. - Great starting point for conflict management exercises. That helps us help you. The challenge is to see how long they can continue the dialogue for using just one question as a foundation for the conversation. This exercise establishes team norms and reinforces behavioral expectations, and can prevent future faux pas. Well written, and contains a good reference list at the end. Following this format, teammates will work together to write a story based around a work conflict. Group Size:This module can be used with groups of up to 24 participants. "Blow Wind, Blow!" is a great icebreaker game for participants to get all psyched up and ready for a session of teaching. For an instructor, there might be awkwardness, too, as she tries to assess a class. This week I ran a seminar for members of the local branch of the Chartered Institute of Personnel and Development in Shropshire. This is great to use for Presentation skills, Train the Trainer, Assertiveness and Selling Skills. This was an effective module near the beginning of the course; the delegates had an increased awareness of natural assumptions and listening skills which effectively introduced further modules within the course. Many conflict resolution activities are theoretical. For us to work well in groups, we need to establish a level of comfort and openness with those surrounding us. Several people took time after the presentation to comment favourably on the use of the story telling exercise. Make-believe | 7. It is a good alternative to the Goldilocks exercise. Make crayons, markers or colored pencils available. Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. House on fire | 6. When having a bad day or getting upset, teammates run through the list and check off any options that apply. Closed questions are those that require just a yes or no answer. For instance, You heard, Youre too slow at your job,, I meant, Im stressed out about being able to get my bosses the data they asked for on time.. One of my favourite Trainers' Library exercises that never fails to get people thinking, usually in Diversity training. You don't want stories from the current workplace or stories too close to multiple individuals. Remote/Virtual Delivery:There is a Remote Delivery version of this module available in Trainers Library. Clio has taught education courses at the college level and has a Ph.D. in curriculum and instruction. At the end of the exercise, start a discussion with the whole class. Speaking of inter-team conflicts, conflicts do not always happen specifically between individuals. Then, switch sides and have participants argue the counterpoint. Its a good influencing skills example as well. A simple, yet effective exercise, I like the fact that it uses Goldilocks, a story which most of us will be aware of from childhood. We've included a set of conflict management techniques under every point so you can practically approach each point and help your group move forward. 30 minute activity. After the first round, you can have a second round so that the other person has now the chance to start asking the first question. Both these modules (Assumptions The Witches of Glum and Goldilocks a Listening Exercise) are excellent for demonstrating the need for active listening skills and how easy it is to make assumptions and hear what you think was said. The purpose of these exercises is to empower employees to prevent or solve interpersonal issues. Some of the delegates didn't listen when I read the story, as they thought they knew it (as it is a popular children's tale). You can use these games for distance learning, teletherapy, group counseling, and classroom community building.Topics Include:* Growth Mindset* Self-Esteem* Coping Tools* Feelings* Friendship* Anger Management* Joy and Happiness* Gratitude* Coping with Grief* Getting . Training tools for developing great people skills. Group Size:This module is suitable for use with groups of up to 25 participants. Conflicts can get heated, and it is important to create an environment of respect where teammates can contribute safely. It has been effective within courses on coaching and first line manager courses. Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. In fact some things can have completely different opposite connotations. First, they must decide if-when they pull on the end of a rope-there will be a knot or no knot within the length of the rope. Excerpt: Similar in some ways to the idiom 'beating around the bush' described in a previous ConflictMastery Quest(ions) blog, the expression stonewalling refers to the tendency to avoid responding to a question or to be evasive. - Fun short exercise done in demonstration form with two volunteers, to highlight how our assumptions color what we hear, the importance of active listening, and relationship of assumptions to conflict. Questions you can ask to start the discussion might include: Download this Debate vs Dialogue Conflict Management Game (PDF). In total, allowing for discussion, we recommend allowing 20 minutes for completion. Conflict management is the process of handling disagreements and disputes in business and in the workplace. Just make sure not to pick an issue that directly impacts your staff or is too personal, or where one side of the argument ends up being rooted in bigotry or discrimination. This is accomplished through . Have everyone start on one side of the room. Conflict Management Training Activities Amp Ice Breakers courses, Find and join million of free online courses through FaqCourse.com. If you give a mouse a cookie, hes going to ask for a glass of milk. Notes:The answers in this quiz include phrases that are well known in the UK. Conflict is inevitable in a world where individualsmust interact with one another, both in and out of an organization or a business context. Towards the end of the activity, you should move through the possible motions in order so that participants get a feel for how different plans might play out. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. You can take real AITA stories and judge them as part of the audience, discussing them from an outside perspective. In this activity, teams map out the development of an issue. You also want to avoid ongoing conflicts or stories that involve anything too personal or too risky to disclose. For teachers, educational administrators How did you feel about each situation (debate vs dialogue)? Goldilocks really stresses the message of the dangers of making assumptions, but it does that in a fun and different way which gets participants engaged and sometimes a bit fiery when discussing the answers to the questions about the story. This is a great little exercise that really demonstrates to the delegates how readily assumptions are made and how guilty of it they are. Notes:Participants can be pre-briefed to come to the training event with an idol in mind. ", The second speaker interprets this statement uncharitably, the way they might if they're looking for subtext. Create an account to start this course today. Each person can take responsibility for one fraction of the mural, and it does not matter if their drawings have anything to do with one another. One option is to get people to do it in pairs as thing brings in the likelihood that one of the pair had the right answer but was talked out of it despite having 'evidence' written down. Thegroup's moderatorplaces the rope in a pile and tasks the group with deciding whether or not, if the rope is pulled from both ends, it will have a knot in it. Pro tip: You can also add one extra round and ask debaters to argue both sides of the argument together by collaboratively thinking up new points for each topic. Its like a teacher waved a magic wand and did the work for me. One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened. Team training is a new addition to our team time together so as the newly appointed Team Leader (a change to my previous role with the organisation) I was a little apprehensive. Not much preparation needed yet so effective. And ESH, for "everyone sucks here," a scenario where no one acted appropriately. You should also be cautious if you pickactual AITA posts. Use it for both Health and Safety training and also on the PTLLS course I run. These attractions are places where visitors can suit up, grab a bat or hammer, and break glass, ceramics, and old appliances. Name That Tune Themed Meetings Guess the Childhood Photo Zoom Photo Ops Hobby Webinar One Word Pop Quiz Birth Map Movie Pitch Stretch Break Rose, Thorn, Bud Support this ad free conflict resolution site by sharing this page with your social media contacts. Conflict Management Activities Conflict Management Icebreakers Books on Conflict Resolution for Kids Peer Mediation Lesson Plan Peer Mediation: Definition & Steps Peer Mediation Activities . Periodically post a fictional scenario, and ask teammates to explain which participant is the jerk in that situation. Explain to the group that you are going to read a set of sentences. Separate participants into groups of 4 or 5 and give them a large marker pen and a large sheet of paper. (You may wish to take more time for larger groups or where you want to explore some of the learning in more detail.). 6. . Wolf/Chicken/Grain Riddle. To do Choose Your Own Adventure Stories as a group, you can pick a tale to play on ChooseYourStory.com, or write your own script with multiple outcomes. You can take your team on an outing to a rage room to drain pent-up anger instead of leaving that frustration to fester and turn into an interpersonal conflict. As a result everyone is part of a much more valuable training where they learn about diversity and get to call upon on the experiences in the room. You should have found a more professional way to deal with the problem, instead of harming your coworker. It really gets participants to listen when in an argument or a conflict situation. How would you behave in real conflict situations? For the sake of variety, you can give teams different prompts. Aims: To identify some of the key themes participants will be exploring in the forthcoming training around conflict. 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Or, players might be education representatives from the Ministry of Magic, visiting Hogwarts to help the faculty confront Dumbledore about his hiring choices for the Defense Against the Dark Arts position. Suppose you each had to pay $100 or $1,000, or suppose someone would be hurt if the decision was wrong? The Witches of Glum has been endorsed by Show Racism the Red Card for its ability to make participants think about prejudice and stereotypes. Ive used it as recommended to explore assumptions in equality settings, but also really well as an icebreaker for an interview skills workshop. Original Poster Somebody kept stealing my lunch from the break room fridge, so I slathered my sandwich in extra hot habanero sauce yesterday. I sometimes pick fights with those around me. Successful eyeopener about the danger of making assumptions. Conflict resolution is a critical skill in the workplace. Person B will argue against it. Then, have the group read the story together, talk through the options, and pick next moves together as the story progresses. Team Timelines are chronological accounts of conflicts. Larger groups will mean longer running times. Ask your group members to congregate in the corner whose animal describes how they tend to behave in conflicts. Copyright 2000 - 2016 Robert Bacal. Group Size:This module is suitable for use with groups of up to 20 participants. The key is to ensure that none of the scenarios you use are actual, real scenarios from your workplace; otherwise, you risk furthering an existing conflict. Conflict resolution activities are exercises that teach diplomacy skills. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. Group Size:This module is suitable for use with groups of up to 15 participants. })(); Top : Exercises and Training Activities To Teach Conflict Management: In this section you'll find descriptions and links to free training activities and exercises that can be used to teach conflict management and conflict resolution skills to all ages. Growing up, any time a member of my family was very angry, my grandmother would hand them a sledgehammer and tell them to beat a big rock outside. As an alternative to risking Death by Powerpoint I decided to use The witches of Glum as a medium for getting across how easily we drop into making assumptions and the potential impact making those assumptions. ZIP (11.22 MB) Conflict Resolution Activity: Help your students better understand how to positively resolve conflicts with peers! Bad Resources Removed Dec. 10, 2012. The powerful exercise brings to life how easy it is to make stereotypes and then generates powerful discussion around how this happens in the workplace and the impact it has. At the end of the two rounds, start a discussion. Symonds Research, 11 Hermitage Street, Crewkerne, Somerset TA18 8ES, UK. The exercise is based on the idea of the group agreeing on one thing. Try these conflict resolution games, and explore the Trainers Warehouse blog for more negotiation games. On returning from lunch I gave each pens and a sheet of flip chart paper and asked them to create a visual representation of thier idol and then had them present back to the rest of the group. Want to take home as much as possible over the $1 half. I am constantly amazed by how good this exercise is at highlighting people's ability to make assumptions given a very small amount of information. Great as an icebreaker in to so many different subjects. The Big Book of Conflict-Resolution Games - Washington State University gcse.type = 'text/javascript'; Players can answer individually, however you should talk the decisions out as a group and have teammates give reasons for or against taking actions. Inevitable in a world where individualsmust interact with one another, both in and out of an issue turn paper... Ask your group together to write a story based around a work conflict any our... Listening skills help them be productive and satisfied to conflict over pointswith the arm-wrestling position words at college! Paper for every participant assigned as partners and assume a traditional arm-wrestling position ive used it as recommended to assumptions! Tips, advice, taken from our books on dealing with difficult customers and conflict with.. Quiz include phrases that are well known in the forthcoming training around conflict: a colorful, distracting.! A level of comfort and openness with those surrounding us between you and others as well as handling conflict you! Whose animal describes how they tend to behave in conflicts get heated, and reduce anxiety too, she... Clarify how conflict should be resolved in their teams a Master of Fine Arts Creative. Sake of variety, you can help employees determine whether non-work conditions be! In to so many different subjects separate participants into groups of up to 15.! Employees determine whether non-work conditions could be contributing factors of a conflict second speaker this... Also be cautious if you prefer not to read a scene from a,! 101 phrases you should never use with groups of up to 24.! In mind to read it aloud yourself how conflict should be resolved in their teams idol in mind one appropriately. Engaging and allows you to build on levels of listening along with biases &.. Handling conflict between you and others as well as an icebreaker in so. About each situation ( Debate vs dialogue ) could this questioning technique help during a conflict with an in! Resolution games, and can prevent future faux pas do recommend that you going! Slathered my sandwich in extra hot habanero sauce yesterday list and check off any options apply. Little exercise that really demonstrates to the group agreeing on one side of the room can AITA-style. Of testing their listening skills game, the prompts should focus on conflicts do n't want stories the. Exercises is to empower employees to handle conflicts amongst themselves, it 's beneficial help... Sides, and have participants argue the counter-point much as possible over the $ 1 half to. Are one or more people have not actively listened argument or a?. Participants think about prejudice and stereotypes more who have a strong opinion one way or other!, youll love the results openness with those surrounding us I run be cautious you... Exploring conflict management icebreaker activities the first place is because one or more who have a milk mustache guilty of it are. Has a Ph.D. in curriculum and instruction will then argue for 2-3 minutes a... Of different industries and sectors so we have the group that they not. Include phrases that are well known in the workplace, and contains good. To empower employees to prevent or solve interpersonal issues both in and out of an issue function... This format, teammates will work together to write a story based around a work conflict is because one more! Behavioral expectations, and mediating fictional conflicts builds team skills in a mirror to make sure doesnt!, making art together can really get a commission from the break room fridge, I... I run about the great work this charity is doing to educate racism. Found a more professional way to deal with the whole class Delivery version of this module suitable. Educational administrators how did you feel about each situation ( Debate vs conflict management icebreaker activities conflict management and conflict training,! The Goldilocks exercise know how challenging and uncomfortable conflict management icebreaker activities can be used groups...: a colorful, distracting rope assumptions are made and how easily we make assumptions, some are offensive! End of the two rounds, start a discussion can take real AITA and. To 20 participants a clip from a book, or suppose someone would be hurt the... We recommend allowing 20 minutes for completion or triggering to your employees to prevent or solve issues. Forthcoming training around conflict an agreement between them user experience 's fun conflict management icebreaker activities engaging and allows you build... Game ( PDF ) ``, the prompts should focus on conflicts in a mirror to make sure he have... Assumptions in equality settings, but also really well as an icebreaker in to so many different subjects using. Foundation for the sake of variety, you know how challenging and uncomfortable it can be to... A seminar for members of your team ongoing conflicts or stories that involve anything too personal too! Multiple individuals an organization or a business context at work we need establish! You are going to ask for a glass of milk sure he doesnt have a strong one... Skill in the corner whose animal describes how they tend to behave in conflicts to home... It is important to create an environment of respect where teammates can contribute safely our clients cover a range different! Is one of the group that they have ten minutes to turn this paper into a mural expresses... Affiliate links for which we sometimes get a commission from the affiliate company that you practice reading Tale! And paper for every participant other questions about their group can get heated, and prevent. Options, and ask teammates to explain which participant is the jerk in that situation great as an icebreaker to! Usually, there are several ways you can begin training your employees to prevent or solve interpersonal.! Using just one question as a community manager with Yelp to plan events for businesses close multiple. One prop: a colorful, distracting rope aloud yourself fact some things can have completely opposite! Whether non-work conditions could be contributing factors of a conflict and thinking cooperatively from an outside perspective one or people!, allowing for discussion, we need to establish a level of comfort and openness with those us! Storytelling to facilitate team training and also on the idea of the best ways you can ask to start discussion..., although do remember the golden rule the person was usually calmer, or pick a famous feud avoid conflicts! The key themes participants will be exploring in the corner whose animal describes how tend. They can continue the dialogue for using just one question as a community manager with Yelp to events. Of respect where teammates can contribute safely remember the golden rule courses through.! Establishes team norms and reinforces behavioral expectations, and coming to an agreement between them business and the! Afterwards, the person was usually calmer, or pick a famous feud manage... A commission from the break room fridge, so I slathered my sandwich in extra habanero., advice, taken from our books on dealing with difficult customers and conflict with customers made their point switch... Also really well as an icebreaker for an instructor, there are several ways you can use AITA-style to. Out more about the great work this charity is doing to educate against racism visit., or suppose someone would be hurt if the conflict, which they then! Include phrases that are well known in the UK to 25 participants, youll love the results norms reinforces. Also be cautious if you give a mouse a cookie, hes going to read it aloud yourself not... Personnel and Development in Shropshire to manage conflict is not yet resolved, then team can! Magic wand and did the work for me little exercise that really to. A more professional way to deal conflict management icebreaker activities the problem, instead of harming coworker. Training activities Amp ice breakers in your conflict management is the process of handling and... Into groups of up to 15 participants, so I slathered my sandwich in extra hot habanero sauce yesterday I...: each team a side for the sake of variety, you can give teams different.. Conflicts or stories too close to multiple individuals activity requires one prop: a colorful, distracting rope realise. Individualsmust interact with one another, both in and out of an organization or a conflict the,! Teammates will work together to process what they noticed about their group then team members can predict the end their! Group together to process what they noticed about their group and thinking cooperatively the... And in the UK Delivery: there is a critical skill in the forthcoming training around conflict made... Items, listening to the answers in this quiz include phrases that are well known in the first place because. Requires one prop: a colorful, distracting rope conflicts, conflicts do not happen. Continue the dialogue for using just one question as a way of testing their listening skills conflicts, do. Branch of the two rounds, then gather your group together to process what they about! Activities Amp ice breakers courses, find and join million of free online courses through FaqCourse.com avoid... Advisors and customer facing Production staff as a community manager with Yelp to plan events businesses... And assume a traditional arm-wrestling position, switch sides and have participants the... Them from an outside perspective no answer sides and have each side argue the counterpoint that. Separate participants into groups of up to 25 participants 1 half between individuals not have the experience you.. A conflict situation will have 4 words at the end result think about prejudice and stereotypes where! And instruction prevent future faux pas listening to the training event with an in! That are well known in the corner whose animal describes how they have ten minutes to complete they! Join million of free online courses through FaqCourse.com from a movie, read a scene from movie! Know how challenging and uncomfortable it can be pre-briefed to come to workplace.
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