6-10 Cruises Age 50s. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 It was exactly what we were looking for. You will be able to leave a comment after signing in, By An apology is not good enough. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Not a "serious complaint" . . 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. The Ship: Superb! The food was quite good. I cant imagine relying on a cruise ship to get me around. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. Hence, their motto, explore the world in comfort.. The even occurred in February of 2023. Heated bathroom floor and towel rack had to be activated outside our stateroom. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Or adding new ports in the Med to their line up. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Refund or partial credit. Submit a complaint and get your issue resolved. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Sure we were free but that's no excuse. The ship was impeccably clean with a comforting decor. The city was quite dilapidated; there was concertina wire and barred windows everywhere. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. It never felt crowded. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. I thoroughly enjoyed the bars, bartenders, and servers in those areas. The complaint has been investigated and resolved to the customers satisfaction. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. My travel agent has since tried to sort this with Viking but they are refusing to help. I expect to see future World Cruises with different itineraries. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. The food was amazing. Once on the ship, all the staff were friendly and willing to help. CC Help Jenn LauraS There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. The three stops in Brazil were somewhat disappointing, and especially Manaus. Sadly, it was an early victim of the Covid shutdown. That's bad in summer. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Part refund, at least 25%. Helpful . Even the cruises in SE Asia & Aus/NZ follow this same standard. They were going to lease the Santa Cruz II. The cruise line's nine identical. The ship was delayed for 2 days because of bad weather. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Same tour repeated each year, no deviations. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. We found her at the check in baggage area. Viking just gives a token gesture to Australia and New Zealand . Ive been to Oz twice and New Zealand three times, all on my own. Viking only includes in on World cruises. Viking returned the full amount of the excursion to our onboard account by the next morning. An expedition cruise to Antarctica is high on my list. So we had to cancel that trip. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . They have dropped that itinerary. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. The buffet was good. In the World Cafe, signs did not always match the food. Though, it was easy to adjust the restaurants when we were on board. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. These hotels are Marriott and hilton properties that have such rooms. They can expand with new destinations. I tried to substitute my niece as travel partner in place of my wife. The only way to adjust the bathroom temperature was to adjust the temperature in the room. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Itineraries! As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. By Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. Oh the problems of the first world. Me neither. Our cabin stewards were like angels, and all the staff made us feel welcome. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. It was around Greece and Turkey. Thanks for the recommendation! Sail Date: August 2022. 1. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 Privacy Policy, Terms of Service, Disclaimer. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Viking Ocean seems to run in grooves in the ocean. The entertainment was better than I expected and my wife enjoyed the jewelry. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. I expect to see future World Cruises with different itineraries. Most of the food was good. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. All I got was 'you must pay in full for your trip before booking extras'. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Viking Neptune, 121 day from L.A to London. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. However, my husband just got out of the hospital with congestive heart failure. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. We ate in the three different specialty restaurants often and buffet's are the best. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. And, while I didnt have any myself, everyone was ranting and raving about the steak. Both cover the West coast of Australia, plus Perth to Sydney. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. Full payment is typically required within several weeks of booking. The complaint has been investigated and resolved to the customers satisfaction. We wore contact tracing lanyards everywhere we went. I want to take more Viking Ocean cruises, but I want to try new places. We would seriously look at an itinerary that focused on the islands in the Mediterranean. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. We welcome luxury travelers of all ages! Each room on each level was both visually exciting and at the same time, relaxing. Welcome to Viking cruise reviews. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. 3. A drinks package at the original cost, when I first tried to book it. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Viking used to do a southern route through the Western Med (Southern Med Discovery). To break up the long Jan/Feb months we decided to see some new islands. #3 in Best Viking Ocean Cruises #3 in. Their ships always look new and are well maintained. The service at all levels and from all departments was outstanding. Rivers; Oceans; . Iceland Natural Beauty cruise was amazing! We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. After considerable discussion Viking decided to honor the vouchers which we had received. 1. Most of the food was good. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. 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