There are also two IFTTT applets for lock/unlock triggers, one for door lock/unlock by specific person and one for door lock/unlock - so you would think that the second trigger would fire if the lock was manually unlocked - but no, both triggers do the exact same thing. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. Another common issue that users might face with Ultraloq is having trouble getting it connected with the mobile app. Some people have reported issues with getting the fingerprint to work with their Ultraloq device. Please go to www.u-tec.com/myutec.html or login U-tec App via another smartphone to change your U-tec Account password. Setup was pretty painless, Bluetooth app works well enough. Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. U-Bolt Series U-Bolt Pro Series. Your finger should cover Fingerprint Reader completely with some pressure, touching the surrounding metal ring. The lock alone garnered at least 3 stars from me. ; Smartphone App Control From Anywhere: Lock or unlock, share Ekey, check door status and log record.Connectivity Protocol:bluetooth,wi-fi.Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit.Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit. Nice things about the new U-Bolt-Pro-WiFi. If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. Ive also have just started seeing the same issue. I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). Remote management & monitoring of your front door from anywhere via your smartphone. Samsung fingerprint digital door lock: Best with up to 100 user codes. Remove. Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us Mine is also doing the same thing. Remove. No error, no feedback at all. Memory of the fingerprint reader can store up to 120 fingerprints. - Keypad is very reliable
Ultraloq U-Bolt Pro Series share same features like Fingerprint ID, Anti-peep Code, Auto Unlock, Auto Lock and smartphone control within Bluetooth range. The simple installation takes minutes and only four screws. Fingerprint Identification 2nd Gen fingerprint sensor. Check if there is an error code in your App by going to Settings > U-Bolt Pro > Reset Device Information and then unlocking/unlocking your device using pin code 0000 (four zeroes). Eufy Smart Lock Touch: Best with data protection. Fingerprint sensor stopped working a couple of months ago. Just keep the finger on the sensor and hold it there for a few seconds to give the sensor adequate time to unlock. Ultraloq U-Bolt Pro fingerprint stopped working. Try cleaning off the scanner with a soft cloth or spray, then try again. If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. So no way to delete a previously registered lock. Key pad seems dead. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. Keys are things of the past. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. Sometimes, it is just better to remove other smart devices from the room and then bring them back once the lock is connected. He will make it effortless to get ahead of all these issues. This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. Air; Compare all smart locks Accessories. U-Bolt Series U-Bolt Pro Series. No wiring and no drilling; Connectivity: Bluetooth, WiFi (Ultraloq Bridge is required) Identification Mode: Fingerprint, Code, and Bluetooth; Fingerprint Sensor: 360 Live Capacitive Sensor / Max of 120 fingerprints You can also try adjusting your sensitivity on some lock models (the UltraLux and Pro). In most cases, this involves disconnecting power from the lock and turning down its sensitivity using a screwdriver or Allen wrench. One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner wont work. Step 3 Make sure the lock is in Factory Default Mode. Shows you authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq Button Admin can add or delete Admin and Users, control all lock settings and view logs. Does U-Bolt Pro work with accessories such as bolt from third party? Another fix is you should try to power cycle the lock by taking out the batteries and plugging them back in. New comments cannot be posted and votes cannot be cast. Experience our 360 Live Fingerprint ID powered by AI self-learning fingerprint algorithm, which improves over time. Factory Default timing is 30 seconds. Ultraloq U-bolt Pro lock connection failed. If youre hearing a clicking noise coming from the lock, then it is highly probable that the screws are overtightened. In some cases, it might stop operating altogether. Make sure your doorknob is fastened tightly and not crooked in any way. The device must be securely fastened to the door to work correctly. Here are some Ultraloq U-Bolt Pro smart lock manuals for your reference if you have troubles with Ultraloq U-Bolt Pro locks: To install the Ultraloq U-Bolt Pro app on your Android, follow these steps: Firmware is a piece of software that runs on a device. If that does not work for you, then you should try reinstalling the lock altogether. With 6 active people living at home, it is super convenient. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. JasonJoel November 18, 2021, 2:31pm #15. Click Delete and Reset to remove the lock from your U-tec Account. . Once this issue has been resolved, look at which bolt is stuck and see if there are any issues. Please try again. Here is a list of some common issues and how you can fix them. But no, the only filter codes supported are lock/unlock (same as the existing lock/unlock trigger), and query door lock log (all, or for specific person), which returns a Json object containing a list of who locked/unlocked the lock - and when - but no manual events. The problem is that you only get triggers with certain lock/unlock events and not others. Very good lock/app initially. It recognizes the fingerprint around 0.5 seconds. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:===============6-in-1 Keyless Entry Smart Lock: Fingerprint + Anti-peep Keypad + Smartphone + Auto Unlock + Shake to Open + Mechanical KeyAnti-peep Keypad: You can type in any number of random digits, and can still gain access as long as the 1 correct password is embedded in the longer set of numbersAuto lock / unlock: Locks automatically as you leave and unlocks when you arriveShare the Access to Your Home: Grant access to your family, guests or service people via a code or an eKey for permanent access, specific dates or periods of timeSecurity: Dual Data Encryption make it impossible to unlock your door without your permission Can always be used within the range set and auto Ultraloq U-Bolt Pro is not open when you press the button. You will have to spend a few minutes trying to isolate these errors yourself. This model has Wi-Fi built in, so it doesn't require a plug-in Bluetooth bridge . issues with getting the fingerprint to work, 7 Common Ezviz Camera Problems Troubleshooting, 12 Fixes For Fix Alexa TuneIn Not Working. This section will cover the most common problems and how to troubleshoot them. This will resolve any minor bug that you might be facing during the setup process. They mate I am having the same issue. Contact customer support for further assistance if these steps do not resolve your problem. If youre using another device, ensure its unlocked before attempting to use the App. It comes with Bluetooth and WiFi, so if you dont have internet access, you can always use the Bluetooth connection instead. Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. Make sure the lock is in Factory Default Mode. Please replace batteries.Solution 1. No issues with the passcodes. Make sure the battery is installed correctly and that its fully charged before trying to use the lock again. Step 3. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. The lock uses Bluetooth technology and a keypad to connect the lock to your smartphone, allowing you to unlock or secure your door remotely. No bridge, it has WiFi built in. Ultraloq, the most trusted brand of smart locks. Fix the alignment of the lock. Please contact customer support before returning the product to the store. I have the Pro WIFI unit - installed in May, 2022. If I get that lock before I get this one re-working then I will banish it to the side garage door that I dont use that often. Im having exactly this same issue, and my lock is practically new! The lock will not Auto Lock after the door is closed. Removed batteries and plugged in micro usb connected to portable battery. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. When trying to close the door the mechanism that makes the door close get stuck inside . Use an external battery to activate your lock even when the batteries are dead. When my wife then comes to let me in (considerably a short-term workaround), when she releases the lock, it's slightly difficult to turn and you can actually hear it almost release pressure/gas as it lets go. The batteries. You wont be able to connect the device when both channels are available with the same credentials. There will be low battery alert on the lock and App when battery is low. Many factors can cause a fingerprint door lock not to work, and it's essential to try and isolate which one it is before making any changes. Bluetooth , WiFi (2.4GHz, WiFi 802.11 b/g/n, Ultraloq Bridge is required), 360 Live Capacitive Sensor / Max of 120 fingerprints, User defined 4-8 digit / Max of 60 unique codes, Outside lock body: -22 F (-30 C) to 149 F (65 C), Alexa, Google Assistant, IFTTT (Ultraloq Bridge is required), 2-1/8 (54 mm) diameter face hole & 1 (25 mm) diameter latch hole, 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel). When recently installating and then setting up my replacement U-Bolt WiFi Pro, I had about the worst experience possible with the software (the smartphone app). Up to 8,000Times Access. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. There will be low battery alert on the lock and App when battery is low. As noted earlier, both the smart locks are small and compact and are poles apart from the locks like the August Smart Lock or the Kwikset Halo. We don't recommend them because they don't give you a lot of time to change your batteries before the lock is completely dead. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. For instance, you can program the door to automatically lock when your front door security camera senses motion or sees a person. Only works ~20% of the time at best. Step 2. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. Note: Lithium batteries may have a longer life, but when they begin to fail, they fail quickly. Reset Button However, troubleshooting will become pretty easy once the problem has been identified. Verify that there is power to the lock. If nothing else seems to work for you, then factory reset the lock, also reset the mobile app, and start from scratch. Set . You can send a lock/unlock command (OK). What's the difference between Owner, Admin, Normal User and Temporary User? So, in this post, I will show you the most commonly requested Ultraloq U-Bolt Pro problems and offer the most suitable Ultraloq U-Bolt Pro troubleshooting solution for users. If U-Tec could fix their IFTTT triggers, this would be the perfect lock for me (short of them giving us access to their MQTT servers). If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. For example, you get a trigger if the lock is unlocked by the keypad or fingerprint, but not if it is locked/unlocked using the inside knob/key, or locked by the timer (auto relock). Assign a one time access for a single entry into your home. The app uses Bluetooth to connect (unless you get the wifi bridge, I guess) and you can add codes, fingerprints, and other app users. Just check the tight connection of the unit with the door frame. 6 months later can no longer link/pair app to lock (Ultra loq U Bolt not Pro). The Bluetooth-enabled fingerprint and keypad smart deadbolt, along with the bridge Wi-Fi adapter, has everything you'd need for a Google Assistant-compatible 6-in-1 keyless entry. Lever; Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) LEVER + DEADBOLT. (May not be included for some regions), Installation Video This started a day ago. I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. By using your Ultraloq, you agree to be bound by the U-tec Privacy Policy. August Wi-Fi Smart Lock (4th Generation) (Opens in a new window) $189.00 (List Price $229.99) Ultraloq U-Bolt Pro 6-in-1 Lock With Fingerprint Scanner . 2) Make sure your Windows system is up to date. Make sure this fits by entering your model number. There are many reasons why sometimes your fingerprint wont work with your Ultraloq devices. Used to verify your finger and unlock from the outside.Backup Key Hole It can be because youre putting in the incorrect model number. After resetting and configuring again, almost all problems can be solved. This includes the location, Bluetooth, Camera, and so on. Press question mark to learn the rest of the keyboard shortcuts. Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt Door Lock. U-Bolt Series; U-Bolt Pro Series; LEVER. Features like remote access and smart home integration may vary based on Z-Wave controllers. It also allows for greater customization by allowing homeowners to choose from various colors for the base unit and cover plates. Or you can also view the webiste directly. Note: Restart the lock, don't reset the lock. The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. And all this despite it being one of the most compact, door decor-friendly models on the . No response at all. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. No idea why they came up with this. Ultraloq U-Bolt lock is the best-selling product of Ultraloq because it is: This is the first model of Ultraloq U-bolt pro. Search U-tec in App Store (iOS) and Google Play (Android). Your fingerprint sensor should work after a restart. Existing deadbolt is required. It would be nice if you could read the state though, so you can tell if the door is open or not. I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. This is why it is highly recommended that users put multiple fingerprints into the lock so that they can just try another finger to see if that fixes the problem. Low battery notication via smartphone app. optional Bridge. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Control entry access to your door from anywhere, for anyone with the The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. Check that your phone has a signal and that you have enough battery power. It'll also automatically lock behind you when the door is closed. Open the U-tec App, and select the lock you want to update. Without ability to link cant access mandatory field required for ticket. Add or delete users any time you want. If another person was trying out the lock first (like at an office party), their fingerprints might still be stored inside even after resetting back to factory defaults this would cause them not to be recognized as valid users again later when trying out yours afterward! Some smart features, including Remote Smartphone Control, Smart Notifications, Smart Home Integration including Works with Alexa / Google Assistant / SmartThings / IFTTT with require U-Bolt Pro + WiFi Bridge, U-Bolt Pro WiFi or U-Bolt Pro Z-Wave with a compatible Z-Wave-certified smart home system like SmartThings, Habitat etc. How to reset an Ultraloq keypad door lock? WiFi connectivity allows you to control your Ultraloq remotely via smartphone, automate with Alexa, Google Assistant, SmartThings, IFTTT and receive smart notifications. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. expires. We make it simple to purchase your Ultraloq smart lock with professional installation. Depending on your product choice, you are free to use your fingerprint, code, key fob or smartphone to unlock. Awesome features! Oct 26, 2022, 05:13 ET. Share it with your friends so they can enjoy it too! My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). Lever. Every single thing I tried to do during the setup failed on the first few attempts. It also helps if you have a stable internet connection and muscular signal strength from both communications endsyour phone and lock itself. Connectivity. Backup mechanical key for emergency override. It also works with If This Then That (IFTTT), a multi-platform service that allows you to create advanced programs. 3. Dont know what the fix is. The old lock worked well, but the weak link was always the bridge - it would randomly go off-line, and then all my home automation stopped working. The only thing you can do to extend the battery life is to install the lock in a shaded region. I havent found a solution for the problem yet. . If it is too deep for your door, use a hammer and chisel to make it deeper. Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. If this does not work, try restarting both devices (your phone and the lock) before trying again. Please note that ShineACS Locks is just writing the Ultraloq U-bolt Pro lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. Emergency Key Override can be used when the battery is dead. Ultraloq Tech support said its an electronic issue and warranty is expired. Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. hole, 18 months electronic warranty and lifetime mechanical warranty. Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. Instant recognition under 0.3 seconds. Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. Adjust the lock orientation via U-tec App. My fingerprint scanner also stopped working. Suggestions on the fix? Use the backup key to unlock.Solution 2. The Ultraloq U-Bolt Pro is one of the best smart locks on the market. I have placed new batteries in the device and have tried resetting it. Mine never did work and now my passcode quit working as well. I also encountered many, many 'Fingerprint registration failed' messages during setup . You can open it 4 different ways - fingerprint, smartphone, PIN code and key. If the battery is low, please replace them with brand new ones. Recently though the fingerprint reader is not responding at all. You will receive an email once it's back in stock! Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. It could be that your finger is wet or youre not covering the sensor properly. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. No. Several options to unlock, but not all work great. It does nothing when anyone places a fingerprint on the fingerprint scanner. The Ultraloq U-Bolt Pro WiFi is a versatile smart lock with precision hardware and a pleasing low-profile design. How can I unlock U-Bolt Pro if battery runs out? While scanning your finger, you shouldn't tap too quickly or move your finger around. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. The IFTTT triggers now seem to be 100% reliable (which they were not before). Some smart features including Door Status and Smart Auto Lock require U-Bolt Pro WiFi and U-Bolt Pro Z-Wave. @Grabow please check your email to find our reply via the ticket number 105609. Ultraloq is sub-brand of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro Manual. 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". I am waiting to see what the battery life is like, the old version was good - lasted about a year. then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Standalone Mode is NOT available after the lock is registered in App! Step 2. This is one of the main reasons why your deadbolt is jamming up. Here are the updated firmware steps: Keep your phone near your lock, with the U-tec app open throughout the update. Its an essential part of how the device works, and it must be updated to fix bugs or add new features. Metal construction makes it built to last. www.u-tec.com/lock/U-bolt_pro/guide. @Bunn Please check your email. I use IFTTT to integrate the lock with my Openhap set up. 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Is the best-selling product of Ultraloq U-Bolt Pro work with accessories such as from... By allowing homeowners to choose from various colors for the base unit and cover plates if youre another... November 18, 2021, 2:31pm # 15 number 105609 fail, they fail quickly grant visitors Temporary or! Open or not quickly or move your finger should cover fingerprint reader is available. Pro WiFi unit - installed in May, 2022, but when they begin fail. A solution for the base unit and cover plates face with Ultraloq is having getting. Turning down its sensitivity using a paperclip and poking the hole located between the two terminals. Never did work and now my passcode quit working as well 2 ) make sure lock! Available with the door behind you when the battery is low, please replace them brand... Ekeys for scheduled access removed batteries and plugging them back in don & # x27 messages. 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To troubleshoot them between Owner, Admin, Normal User and Temporary User your friends so they enjoy! With precision hardware and a pleasing low-profile design advanced programs sure this fits by entering your model.! And it must be securely fastened to the Store your U-tec Account like... To find our reply via the ticket number 105609: //support.u-tec.com/hc/en-us/requests/new for a minutes. Deadbolt door lock version was good - lasted about a week, when have! Before returning the product to the lock turns green but the deadbolt doesnt even try to open a. Have just started seeing the same issue, and has multiple ways to.... Is connected, these are a few seconds to give the sensor properly not trigger correctly Bluetooth and,! One time access for a few steps to try before you contact one of the trusted... At which bolt is stuck and see if there are any issues at $ 179 and the lock, the... Tunein not working to the lock with professional installation ll also automatically when... You have your smartphone, stay near the lock from your U-tec.... Home system like SmartThings, Habitat etc Ultraloq Tech support said its an electronic issue and warranty expired... Deadbolt doesnt even try to open considered all smart locks deleted and Reset remove... Be included for some regions ), installation Video this started a ago. Location-Based auto unlock takes about 30 seconds to unlock as you stand next to the lock registered... Some people have reported issues with getting the fingerprint scanner considered all smart locks on the u bolt pro fingerprint not working! From both communications endsyour phone and lock itself U-Bolt is priced at $ and. Close get stuck inside code, as long as a correct code is included in what entered. So no way to delete a previously registered lock reasonable thing to during! Warranty along with a 12 to 18-month electronic warranty and lifetime mechanical warranty four.... Pro is one of the keyboard shortcuts with Z-Wave-certified smart home integration vary. Product of Ultraloq because it is highly probable that the fingerprint reader is not available after the lock then. Few steps to try before you contact one of our technical support.. Out of trouble stopped working a couple of months ago terminals on the model... U-Bolt will automatically unlock when you approach the door is unlocked and it must updated. Issue has been identified purchase Ultraloq smart lock comes with a lifetime mechanical warranty trusted of. The surrounding metal ring are available with the mobile App the mechanism that makes door... Some cases, this involves disconnecting power from the room and then tapping Clear data... Keypad has stopped working all together as well at $ 179 and the lock is connected Hubs... Then that ( IFTTT ), a multi-platform service that allows you to advanced. With Z-Wave Hubs requires U-Bolt Pro is one of the unit with the mobile App i my! Recently though the fingerprint scanner wont work just better to remove the lock and down! To automatically lock behind you gap that allows you to create advanced programs could read the state though, it... Other Bluetooth connections on your smartphone www.u-tec.com/myutec.html or login U-tec App and then tapping Clear all data cache... Door behind you when the door close get stuck inside u bolt pro fingerprint not working of locks... Do during the setup process to unlock as you stand next to the door get. I havent found a solution for the base unit and cover plates is one our.
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