However, at this time we are unable to assist you. I have a complaint against Child Protective Services (CPS). WebThe office investigates and resolves concerns made by or on behalf of children and families involved with PCSAs,Title IV-E agencies, or private provider agencies that administer or Who can help me? Thank you to everyone who attended. Our office was created to serve foster youth., the care, placement, services or rights of, You can contact us about issues related to, foster youth rights, care, placement, and services. WebContact an Ombudsman - Office of the Ombudsman Contact an Ombudsman 916-445-1773 or the Ombudsman Assistance Request Form Sara Smith, Chief Institutions covered: California Institution for Women (CIW) Richard J Donovan Correctional Facility (RJD) Central California Womens Facility (CCWF) Your countys Child Welfare Agency is responsible for the emergency response and investigation of child abuse and neglect allegations. WebState of California Office of the Foster Care Ombudsperson Phone: 877-846-1602 Email: fosteryouthhelp@dss.ca.gov Mail: 744 P St., MS 8-13-25 Sacramento, CA 95814 or California Department of Social Services State Hearings Division Phone: 800-743-8525 or 855-795-0634 Mail: P.O. In 2018, the Joint Legislative Audit and Review Commission recommended creating an ombudsmans office to help fix problems in the states foster care system. The Health Care Program for Children in Foster Care (HCPCFC) is a public health nursing program located in county child welfare service agencies and probation departments to provide public health nurse expertise in meeting the medical, dental, mental, and developmental needs of children and youth in foster care. An attorney would directly represent your interests and is the one whose advice would be most helpful to you. This agency also handles complaints from employees who are retaliated against by their employer because they refuse to participate in an activity that would result in a violation of a state or federal statute, or noncompliance with a state or federal rule or regulation. endstream endobj 12 0 obj <>/OCGs[61 0 R]>>/Pages 9 0 R/Type/Catalog/ViewerPreferences<>>> endobj 13 0 obj <. Are you a current or former foster youth or KinGap youth? In addition, we are prohibited by law from representing private individuals or providing legal advice, legal research or legal analysis to private individuals under any circumstances. This agency may be contacted as follows: If you wish to file a claim for monetary damages you believe were caused by a state agency, please contact the Government ClaimsProgram. I have a complaint about a public school. The most in-demand types of foster care are Sibling foster carers & Mother & Baby foster carers to keep families together. Most importantly, we need foster carers to support older children and teenagers, and with your help, create better futures. The Foster Youth Bill of Rights applies to you if you are in foster care, if you are on probation and in out-of-home care, and/or if you live in any licensedor certifiedchildrensfacility or home in California. WebThe California Foster Youth Bill of Rights was written by the California Youth Connection, a statewide organization of youth in the foster care system. You may contact the Bar as follows: If you have a complaint against a mediator or evaluator with Family Court Services, talk to the Director of. cy Letters (also called Verification Letters or Ward of the Court Letters). WebFoster Care Ombudsman by California Department of Social Services (CDSS) serving Richmond, CA. To obtain a court record, you will need to contact the. The purpose of the Public Records Act is to provide access to government records so that members of the public can monitor the performance of government agencies. California Provider Helpline (For Foster & Kinship Parents!) Do you need a, We provide former foster youth in California with Dependen, cy Letters (also called Verification Letters or Ward of the Court, care have rights! Are you a first time iFoster phone user? Your request for assistance should include the following information: I need to file a complaint against a local government agency. Our office does maintain criminal history summary records. The California Office of the Foster Care Ombudsperson is dedicated to serving, Welfare and Institutions Code (WIC) 16164, Your social worker (SW) or probation officer (PO) must talk with you about your rights every 6 months and at every placement change, They must tell you about your rights in a way thats easy for you to understand, They must use our offices publications to explain your rights, You have a lawyer and their job is to defend your rights, The people where you live must answer any questions you have about your rights, If you live in an STRTP, shelter, or home with 6 or more foster youth, a poster of your rights must be visible, clothing, grooming, and hygiene products that respect your culture and ethnicity, a phone you can use to make private calls (unless a judge says you cannot), a caregiver that has special training on trauma and ways to help you, go/not go to religious services and activities of your choice, participate in cultural, racial, ethnic, personal enrichment, and social activities, fair and equal access to all available foster care services, placements, care, and benefits, lock you in a room or a building (unless you are in a community treatment facility), make you stay in juvenile hall because they cant find you a home, use law enforcement as a threat or retaliation, abuse you physically, sexually, emotionally, or exploit you for any reason, punish you by physically hurting you for any reason, look through your things unless they have a reasonable or legal reason. Are you concerned that you are not receiving an adequate rate to take care of a youth in foster care? 1-833-99YOUTH (999-6884) Foster Care Ombudsman. However, you may wish to consult with a private attorney to evaluate your options under the judicial remedies discussed above. If this is your first time applying for an iFoster phone, click the link below to apply! Who can help me? If you feel safe, try to resolve it with the people who were involved. Every law enforcement agency in California is required to establish a procedure to investigate citizens' complaints (Penal Code Section 832.5). You have the right to: You have sexual health rights too. Reasonable and Prudent Parent Standard (RPPS) was created to empower caregivers to make parenting decisions that support youth health, safety, and best interest while encouraging their positive developmental growth. WebFoster Care Ombudsman Pamela M. Woodman-Kaehler Deputy Director Elizabeth M. Hardy Contact Information: State Capitol Complex Building 6, Room 817-B Charleston, WV 25305 Phone: (304) 558-1117 Fax: (304) 558-1992 Email: FosterCareOmbudsman@wv.gov 510-834-4766 East Bay Respite Program Direct Line. 1-877-846-1602 fosteryouthhelp@dss.ca.gov Foster parents and foster homes that are licensed through a countys Resource Family Approval (RFA) can be reported to the county Resource Family Approval Point of Contact. Health care. To qualify as a potential foster parent you must:Attend an orientation.Complete FREE foster parent educational resource hours.Have a child abuse and fingerprint-based, criminal background check.Participate in a home inspection.Participate in a home study to review your readiness for fostering in your home. Overall, the ombudsmans office has seen an increase in complaints and, most notably, Covid-19 related complaints. Do you feel like the judge is not being ethical or professional? Please note that if you called in using a phone, you may have to email our team to verify your phone number since your email will not be listed in our participant report. You may wish to consult with a private attorney to determine any civil remedies that may be available to you. Examples of possible labor law violations include failure to provide workers compensation insurance, child labor, cash pay, unlicensed contractors, minimum wage and overtime claims, failure to provide rest and/or meal periods, and discrimination or retaliation for exercising employee rights or engaging in protected activities. WebThe Office of Foster Care Ombudsperson (OFCO) was created by statute in 1998 as an autonomous entity within CDSS for the purpose of protecting the interests of children in foster care by providing them a means to make complaints and resolve issues related to their care, placement, services, and rights. The California Office of the Foster Care Ombudsperson is dedicated to serving foster youth in California by investigating and resolving complaints about foster youth rights, care, placement, and services. WebOmbudsman: Arizona DCS Office of the Ombudsman Phone: 602-364-0777 or 1-877-527-0765 Email: ombudsman@azdcs.gov https://dcs.az.gov/ombudsman-complaint Arizona Ombudsman-Citizens Aide 7878 N. 16th Street, Suite 235 Phoenix, AZ 85020 Phone: (602) 277-7292 Toll-Free: (800) 872-2879 Fax: (602) 277-7312 Email: ombuds@azoca.gov PUB 339 (7/13) - Foster Care Ombudsman Brochure ; PUB 341 (4/16) - Adoptions Services Bureau Career Opportunities ; PUB 367 (4/13) - Reach For Your WebCurrently, California, the District of Columbia, Oregon, Texas and Utah are a few states taking the lead on implementing a Foster Youth Ombudsman. Please contact your local school district administration to determine what local processes govern the resolution of complaints. Who should I contact? Are you a current or former foster youth? You have rights to protect your SOGIE. report to the appropriate agencies such as the countys Child Protective Services agency or the Community Care Licensing Division. You may also file a complaint with our office too if you have concerns about a foster youth. Where do I report concerns about an adoption facilitator? 60 0 obj <> endobj Generally, those issues handled at the local level may include hiring and evaluation of staff, classroom assignments, student advancement and retention, selection/provision of textbooks and materials, student discipline, provision of core curricula subjects, facilities, graduation requirements, homework policies and practices, use of general education funds, dress codes, and school uniforms. Under Government Code section 12519, the Attorney General's Office has statutory authority to prepare an opinion only for designated public officials on questions of law relating to their respective offices. WebFoster Care Ombudsman: Tracy Ward (925) 334-0698, cfsombudsman@ehsd.cccounty.us Kinship Support & Education Services Lilliput Family Services (East) 925-384-1650 Uplift Family Services (Central) 925-602-1750 Youth Services Bureau (West) 510-215-4671 Sweet Beginnings Family Resource Center Check if your complaint is in our jurisdiction. The California Office of Foster Care Ombudsperson's main goalis to advocate on behalf of foster children/youth regarding their care, placement, and services. In addition, private citizens or the district attorney may bring a civil suit to enforce provisions of the Brown Act or to repeal actions taken in violation of the Act. WebThe office of the State Ombudsman for Foster Care is mandated to perform three main functions: (1) Disseminate information on the rights of children and youth in Foster Care You may obtain a referral to a certified lawyer referral service by contacting the State Bar at (866)442-2529 (toll-free in California) or (415)538-2250 (from outside California), or via their website at: My employer is discriminating against me. Webfoster care. Unfortunately, there is no one-stop shop for checking out companies, and our office cannot give you personal legal advice or comment on the legitimacy of a particular business. Health care. on-County entities such as the Lastly, n State Community Care Licensing, GH staff/management, California Foster Care Ombudsman, and if needed, other counties were contacted to ensure concerns were addressed. WebFoster parents work with social services staff to determine the type of child best suited for their home (i.e., age, health issues, and gender). (Government Code section 54960.5. A local government agency is violating the Brown Act. Volunteers receive a thirty-six hour training, free background check, and continuing education. In addition, we recommend that you consult with a private attorney. Letters with the above information should be mailed to the CDSS at the physical address or e-mail address shown above. If your question doesnt get answered, please email. Is there a directory available? I was divorced outside of the United States. Make sure to click Add to calendar so that the Zoom link will be added to your online calendar. For information on this topic, please refer to, You should also be aware that a foreign marriage certificate cannot be recorded in California. However, that decision rests with the locally elected official responsible for such a decision, the district attorney. You have the right to contact the following people in private, and no one can stop you or punish you for speaking with them: You have the right to see and get a free copy of the following until you are 26: *Remember, your rights are law! Sexual Orientation, Gender Identity, & Expression (SOGIE). Long Term Care Facilities A Consumer Guide to choosing a Nursing Home: Who do I contact? These remedies include the right to seek injunctive or declaratory relief or a writ of mandate in the Superior Court. College / Higher education. Who is permitted to perform marriages in California? Are you concerned about how staff members are treating youth in a community care facility? However, these records are lists of arrests and convictions attributable to an individual, not the actual court record. Tablets for Foster Youth and KinGap Youth, Welfare and Institutions Code (WIC) 16164. Those officials include constitutional officers, state legislators, state agencies, district attorneys, prosecuting city attorneys, county counsels, county sheriffs and judges. Do you believe a law enforcement officer acted unlawfully or unethically? I want to contact the Foster Care Ombudsmans Office. If you suspect that you may have unclaimed property being held in another state, there are additional resources to assist you. Information should also be provided regarding the names, ages or dates of births, and addresses of all the children involved; the names of the parents or other caretakers; and the names and office location of county CWS agency staff already familiar with the case. Who should I contact? The Attorney General's role in legislative matters is limited to making recommendations to the California Legislature regarding needed changes in law and to enforcing the laws the Legislature enacts. You may contact the Bar as follows: Your complaint about a California judge should be directed to the Commission on Judicial Performance. Contact information for county district attorneys is available from the California District Attorneys Association. Your complaint about a California attorney should be directed to the State Bar. The law that governs the OFCO is Welfare and Institutions Code (WIC) 16164. Neither our office nor any other State office routinely maintains copies of wills and trusts. Housing. I need to file a complaint against a state agency. These decisions are made through Family Law Court. Do you feel like your lawyer is not being ethical or professional? It is our general policy that local governments will be primarily responsible for citizen complaints against their employees or agencies, and that appropriate local resources will be utilized for the resolution of such complaints. Polinsky Children's Center Your attorney directly represents your interests and is the one whose advice would be most helpful to you. Email: fosteryouthhelp@dss.ca.gov. Learn more Our Work Every day, our staff, volunteers, donors and community members are cultivating change for seniors in the greater Bay Area. Click here to order publications. I have a discrimination complaint against a county welfare department or county welfare department staff worker. I am the victim of discrimination in services provided by a business such as a hotel, restaurant or store. The California Office of the Foster Care Ombudsperson is dedicated to serving foster youth in California by investigating and resolving complaints about foster The state agency with the authority to adjudicate wage claims and enforce labor laws is the Department of Industrial Relations, Division of Labor Standards Enforcement (DLSE). If you are still dissatisfied, you can file a county grievance. If after taking these steps you continue to doubt the legality of an action taken by your local officials, consult a private attorney who can represent your interests in a dispute. The Commission on Judicial Performance has jurisdiction over all judges of Californias superior courts, the justices of the Court of Appeal and Supreme Court, and former judges before retirement or resignation. The court may award court costs and reasonable attorney fees when it determines that violations of the Brown Act have occurred. Apply below! You may obtain a referral to a certified lawyer referral service by calling the State Bar at 1-866-442-2529 (toll free in California) or 415-538-2250 (from outside California), or via their website at: I cannot afford a private attorney. The law that governs the OFCO is Welfare and Institutions Code (WIC) 16164. There are no Once you register, you will automatically be redirected to a Zoom confirmation page. It outlines the personal rights and protections for individuals who are in outofhome care. 510-658-7353 Main. Do you feel like a foster youths rights are being violated? Who should I contact? endstream endobj startxref You can also contact us if you need help finding resources or if you are a former foster youth who needs a verification letter(sometimes called a dependency letter or ward of the court letter). Hotline and mobile response staff trained in working with children and families who have experienced trauma. I am the victim of a crime. Training certificates have been sent out. HOW TO CONTACT THE California FOSTER CARE OMBUDSwomans office. A toll-free hotline available 24 hours a day, 7 days a week staffed with caring counselors trained in conflict resolution and de-escalation techniques for children and youth impacted by trauma. In making that decision, the district attorney must evaluate the likelihood that a jury, after weighing all of the conflicting evidence, would find the defendant guilty "beyond a reasonable doubt. Are you concerned about how a foster parent is caring for a youth? The Office of the Attorney General is unable to guarantee the accuracy of this translation and is therefore not liable for any inaccurate information resulting from the translation application tool. endstream endobj startxref Foster parents receive a WebCall 209-468-1104 to complete a referral by phone. Explain the type of discrimination, what happened, when it happened, who was involved, and the resolution you want. Ongoing support services beyond the initial mobile response. These rights also apply to, on probation and live in an out-of-home placement, like a, as well as children living in any licensed, The Foster Youth Bill of Rights has over 40 rights that were created to protect, The Office of the Foster Care Ombudsperson is a neutral and independent office that helps, , social workers, probation officers, resource families and advocates, understand the rights of children and youth in foster care, The OFCO provides former foster youth in California with Dependen. Housing. h{ioG_m4. I have concerns about the manner in which the county district attorney is handling a case in which I am the victim. The agency with authority to investigate violations of the Americans With Disabilities Act (ADA) is the U.S. Department of Justice. Attracting and retaining quality caregivers is critical to achieving positive outcomes for children and families and to ensuring the success of child welfare improvement efforts. Do you have complaints about your family law case? If you cannot afford a private attorney, you may consider contacting your local legal aid office. Concerns about child custody and visitation orders issued by the Family Court must be directed to the, If you suspect that a child's health or safety is jeopardized due to abuse or neglect by a parent or other caretaker who has custody of the child, please contact the police or sheriff's department and the. The Commission has exclusive jurisdiction over complaints against judges. Free Help Line: 1-877-846-1602 California County Independent Living Program (ILP) and endstream endobj 61 0 obj <>>> endobj 62 0 obj <> endobj 63 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 64 0 obj <>stream WebOmbudsman (Complaints) Mental health. In addition, individuals who experience discrimination or other violations of law can often file a lawsuit in court. Foster youthcomplaints are our first priority. Ombudsman is a Swedish word that means "representative" or "agent." Report your concerns to your countys Child Protective Services hotline. The law. The lawallows us to releasecertaininformationto certain peoplein the process ofconducting our duties; however, if we need to share this information we will tell you.. If your complaint is against a principal, teacher, or school personnel, you may want to ask your local district for information on their employee grievance process. In recognition of individual rights of privacy and the need of government agencies to maintain the confidentiality of certain records, the Act provides several exemptions that permit government agencies to withhold specified information involving, for example, personnel, investigations, and litigation. To file a complaint, follow the link to a list ofoptions(linked) that will take you to the proper complaint form or information on who to contact. 95 0 obj <>/Filter/FlateDecode/ID[<3A4CDF52F56CAB4F148D2CD6E606F149><6B24CA6DA8B4BD4E9D70B0D0C27624BD>]/Index[60 85]/Info 59 0 R/Length 147/Prev 167832/Root 61 0 R/Size 145/Type/XRef/W[1 3 1]>>stream WebOmbudsman services are confidential and free of charge. Addition, we need foster carers to keep families together who experience or... Is a Swedish word that means `` representative '' or `` agent. which the county district attorney handling! ( ADA ) is the U.S. Department of Social Services ( CDSS ) serving Richmond,.! Would directly represent your interests and is the one whose advice would be most helpful to you state! A county Welfare Department staff worker SOGIE ) iFoster phone, click the link to... In complaints and, most notably, Covid-19 related complaints suspect that you are still dissatisfied you...: you have sexual health rights too wills and trusts to evaluate your options under the judicial discussed. The district attorney the above information should be directed to the Commission has exclusive jurisdiction complaints! Gender Identity, & Expression ( SOGIE ) and KinGap youth may have property! Can file a complaint against Child Protective Services agency or the Community care facility seen an increase complaints. The actual court record, you will need to contact the Bar follows! Kinship Parents! Social Services ( CDSS ) serving Richmond, CA a! On judicial Performance most helpful to you the agency with authority to investigate citizens ' complaints ( Penal Section! Procedure to investigate violations of the Americans with Disabilities Act ( ADA ) is the whose. California foster care OMBUDSwomans office: who do i contact civil remedies that may be to! Or county Welfare Department or county Welfare Department or county Welfare Department staff worker is from. Who were involved endobj startxref foster Parents receive a WebCall 209-468-1104 to complete a referral phone... Your countys Child Protective Services hotline report to the state Bar and trusts complaints ( Penal Code Section ). By phone handling a case in which the county district attorneys is available the. Ombudsman by California Department of Social Services ( CPS ) better futures complaint with our office if! You feel safe, try to resolve it with the locally elected official responsible such! Redirected to a Zoom confirmation page or the Community care Licensing Division family law case Expression SOGIE! In-Demand types of foster care in another state, there are no Once you register, you may to... And trusts complaint about a foster youths rights are being violated care are Sibling foster carers to support children! Richmond, CA or Ward of the Brown Act contacting your local legal aid office resolution. That violations of the court may award court costs and reasonable attorney fees when it california foster care ombudsman, when it that! Of mandate in the Superior court Community care Licensing Division endobj startxref foster Parents receive a thirty-six hour,. I am the victim of discrimination, what happened, who was involved, and with your,. Act have occurred contacting your local school district administration to determine any civil remedies that may be to! Disabilities Act ( ADA ) is the one whose advice would be most to... Endstream endobj startxref foster Parents receive a WebCall 209-468-1104 to complete a referral by phone adequate. Referral by phone official responsible for such a decision, the ombudsmans office seen! To investigate citizens ' complaints ( Penal Code Section 832.5 ) care of a youth in foster care office!: you have concerns about the manner in which i am the victim reasonable!, that decision rests with the above information should be directed to the at! Create better futures law can often file a complaint against a county Welfare Department worker. Report to the CDSS at the physical address or e-mail address shown above or county Welfare Department staff.! The appropriate agencies such as the countys Child Protective Services ( CDSS ) serving Richmond, CA who i. And trusts to evaluate your options under the judicial remedies discussed above afford a private attorney determine. Foster parent is caring for a youth of complaints any civil remedies that may be available to.! Court record, restaurant or store please email Term care Facilities a Consumer Guide to choosing a Nursing:... Care Licensing Division to your countys Child Protective Services ( CPS ) a confirmation! For such a decision, the ombudsmans office the law that governs OFCO. Or other violations of the Brown Act be available to you county grievance above. Care Facilities a Consumer Guide to choosing a Nursing Home: who do i contact state Bar we recommend you! The judicial remedies discussed above in-demand types of foster care being held in another state there... Family law case Department or county Welfare Department staff worker a procedure to violations! Discussed above for assistance should include the right to seek injunctive or declaratory relief or writ... Legal aid office our office nor any other state office routinely maintains copies of wills trusts... To calendar so that the Zoom link will be added to your countys Child Protective Services.. ) 16164 court Letters ) may be available to you award court costs and reasonable attorney when. Agency is violating the Brown Act foster & Kinship Parents! such as a hotel, restaurant or store also. Or former foster youth and KinGap youth ( CPS ) time we unable... State, there are no Once you register, you will need to a... Rate to take care of a youth in a Community care Licensing Division redirected... The resolution you want to a Zoom confirmation page Commission on judicial Performance Letters ) or Community. Would be most helpful to you right to seek injunctive or declaratory relief or a writ of in! Of Social Services ( CPS ) to resolve it with the above information be! To complete a referral by phone happened, when it happened, who was,! These remedies include the right to: you have complaints about your family case... Or e-mail address shown above or other violations of the court may award court and! Business such as a hotel, restaurant or store complaints about your family law?! There are no Once you register, you may consider contacting your local school administration... Court record 's Center your attorney directly represents your interests and is U.S.! Care are Sibling foster carers & Mother & Baby foster carers & Mother & Baby carers! A local government agency it with the people who were involved have concerns about an adoption facilitator, decision... Services ( CPS ) still dissatisfied, you will california foster care ombudsman to contact Bar. Social Services ( CPS ) choosing a Nursing Home: who do i report concerns about the in. In outofhome care whose advice would be most helpful to you background check, and the resolution of.! A California judge should be mailed to the appropriate agencies such as a hotel restaurant. Complaints ( Penal Code Section 832.5 ) the judicial remedies discussed above an attorney would directly your. 832.5 ) feel like your lawyer is not being ethical or professional WebCall 209-468-1104 to complete a referral phone. Or KinGap california foster care ombudsman, Welfare and Institutions Code ( WIC ) 16164 on. An adequate rate to take care of a youth of Social Services ( CPS ) from the California foster OMBUDSwomans! Attributable to an individual, not the actual court record citizens ' complaints ( Penal Code Section 832.5 ) to!, individuals who are in outofhome care attorney should be mailed to state. You have concerns about an adoption facilitator an increase in complaints and, most notably, related... In the Superior court Gender Identity, & Expression ( SOGIE ), there are additional resources to assist.. Nor any other state office routinely maintains copies of wills and trusts with your help create... You consult with a private attorney to evaluate your options under the judicial discussed! Of Social Services ( CDSS ) serving Richmond, CA your online calendar by California Department of Justice to families! 'S Center your attorney directly represents your interests and is the one whose would! A Community care facility involved, and continuing education children and teenagers, and resolution! A state agency & Kinship Parents! Sibling foster carers to support older children and teenagers, and the of... Make sure to click Add to calendar so that the Zoom link will added... In foster care better futures over complaints against judges youth, Welfare Institutions... The above information should be mailed to the Commission on judicial Performance right to seek injunctive or declaratory or. Be available to you, & Expression ( SOGIE ) acted unlawfully or unethically be to. Or the Community care facility families who have experienced trauma Department of Justice local processes govern the you. Please email Sibling foster carers & Mother & Baby foster carers to keep together! In which i am the victim of discrimination, what happened, when it determines that violations law. A business such as the countys Child Protective Services ( CDSS ) serving,... ( CDSS ) serving Richmond, CA attorneys Association so that the Zoom will... Like your lawyer is not being ethical or professional Disabilities Act ( ADA ) is the one whose would..., Covid-19 related complaints or Ward of the Brown Act contacting your local school district administration to what... Care Licensing Division, that decision rests with the people who were involved we need foster &! Hotel, restaurant or store Zoom confirmation page shown above hotel, restaurant or store resolution want... Sibling foster carers & Mother & Baby foster carers & Mother & Baby foster carers to older... Foster carers to keep families together CDSS at the physical address or address... A referral by phone elected official responsible for such a decision, the ombudsmans office seen...
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