Amex dispute raised to try to get my money back. Available in clinic or via home sample collection. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. I have received no response to several requests for a refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The bar codes are printed on the PCR tubes I have used many times before. I agree with most of the reviews as I had same experience. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Verification can help ensure real people write reviews about real companies. Failure to submit results can incur a 2,000 penalty. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. I ordered a test for my brother who was returning from Romania and it never arrived. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Join the 1,619 people who've already contributed. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. The only advise I can give is to stay as far away from these people as you possibly can! I strongly recommend people use other test providers. But we did receive the below intimidating email at 02.51am from Atruchecks. This is not acceptable. Reviews collected this way are automatically labeled "Verified" on Trustpilot. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. I cannot register it as it asks for a bar code. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. We use dedicated people and clever technology to safeguard our platform. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. One big scam from a government backed company run by a conservative candidate. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. A business's TrustScore will show as 0 until they receive their first review. Required on or before day 2 entry to the UK. I ordered two Day-2 tests and only received one. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Have recommended to UK Government to be removed from recommended providers. Please follow the instructions outlined in the steps above. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Total conman Atroshi. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Don't buy from these guys. Verification can help ensure real people write reviews about real companies. Please give my money back. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. | Read 1,201-1,220 Reviews out of 1,531 A positive result will confirm the detection of COVID-19 IgG antibodies. Total conman Atroshi. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Cost us in terms of money, stress and time. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. I emailed them concerning this and nothing was done. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. This website/portal is designed for one order at a time. Purchase. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. | Read 21-40 Reviews out of 1,532 Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Available PCR Fit To Fly In-Clinic Testing Locations. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Covid19 testing, Coronavirus testing. How many stars would you give atruchecks.com? Some big kickbacks for sure. Date of experience: 04 May 2022. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. South Ruislip testing results are released on the same da. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). UK govt called me on day 1 ( ? I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. | Read 1,041-1,060 Reviews out of 1,531 Didn't even had an apology and obvious didn't have a refund. He did not receive the results and Dante Labs did not respond to messages. AVOID THIS SCAM COMPANY! Here are 8 tips for writing great reviews. If your result is borderline, it is recommended the test is repeated in 7 14 days. Company said I would get refund within 28 days. Our team will contact you to make the necessary arrangements. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. I've emailed serveral times tried ringing. Even Randox doesn't threaten to sue people who complain about it. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. Avoid at all cost. Customer service is non existent and the c9mpany cannot be trusted. A company that returns all correspondence marked 'Return to Sender'. In your kit there is an opportunity to record the date/time of the swab. It appears they forgot to send a follow up instructions. Your experience matters. Very grateful to them. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. NOT good service. Definitely move onto next provider! It was immediately taken care of and within less than 24 hours I had my negative certificate. Find out how we combat fake reviews. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. I had a very bad experience with Atruchecks. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. | Read 221-240 Reviews out of 1,531 I bought a kit from Atruchecks back June 2021. Test taken in person at test centre in Solihull 03.06.21. Over 600 tests. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Email us with the subject header as RESULTS UPDATE2. Could not reach an operator at their call center, emails not answered. NO REPLY TO EMAILS. Your experience matters. Avoid. Its amazing how I've been scammed by information from the Government website. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Rated 'Excellent' on Trustpilot. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Government-backed Atruchecks faced wrath of customers after delayed tests. Day 2 and 8 tests never arrived. The number in the website go unanswered or automated response. We often link to other websites, but we can't be responsible for their content. Scrambled to book a test at Edinburgh Airport. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Suggested companies are based on peoples browsing tendencies. The results were also quick to arrive. Blood tests from 29. 2 and a half weeks later and there is still no refund or response. Here are 8 tips for writing great reviews. I wish I'd looked here before ordering day 2 tests. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) All rights reserved. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. This should have been 0 star!Day 2 and 8 kit ordered but none received. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. We would advise you to do your day 2 test as soon as it is with you. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. No test kit received. Disturbingly, Trustpilot warns . We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Companies that find themselves unable to cope with the demand frequently claim government-approved status. Find out how we combat fake reviews. Had to go for an expensive express test. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. I want a refund immediately as possible. There was no notification sent to us in advance to warn us that the site was closed. Would select zero stars if possible. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. Anyone can write a Trustpilot review. Avoid them, and choose another supplier. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. Join the 1,619 people who've already contributed. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Ordered for day 2 and 8 COVID-19 test kits. | Read 41-60 Reviews out of 1,544 Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. No replies to emails or phone calls. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Be aware this company will likely just take your money and not deliver anything. This company is a fraud. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Theses guys must be pocketing hundreds of thousands from this scam. It is a Fit to Fly certificate based on your result being negative at the time of testing. Ordering tests that are never received is leaving buyers empty-handed. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). Only three arrived. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. Join the 1,619 people who've already contributed. I did not get it at all. I paid for a covid test and no results were ever delivered. You will then have the results emailed to you. Your experience matters. Still nothing. Calling Atruchecks useless is an insult to the word useless. Criminal practices in a time of national crisis. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! What a ridiculous service. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. How many stars would you give atruchecks.com? Suggested companies are based on peoples browsing tendencies. Absolute SCAMMERS! Registered headquarters above a shop in London backstreet. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? They are horrendous and should be forced to pay all refunds. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. We promise to answer all queries at the earliest convenience. Day 2 and 8 postal test results never received. DO NOT USE ITS A CON. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. | Read 561-580 Reviews out of 1,531. We also offer home or workplace visits by a qualified nurse. I called and email them so many times but nobody answers. PCR home sample collection kits will require you to complete a nasal and throat swab sample. We also ensure all reviews are published without moderation. How many stars would you give atruchecks.com? We have availability 7 days a week between 09:00 am to 16:00 hours. Confidential results All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Atruchecks T&C apply found at www.atruchecks.com. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. Didn't receive one set of day 2 and 8 tests due to delivery issues. Use the clinic finder at the checkout to find the nearest partner clinic to you. Up till now I have not received any test kit and I believe this is a scam business/website. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. I booked an on site day 5 test to release with atruchecks. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. It doesn't cost this much. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. Shocking service. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. Never received the results. Here are 8 tips for writing great reviews. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. - This test is for, and to be used by,people aged18 years and over. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). How many stars would you give atruchecks.com? Results in 15 minutes and certificate within 3 hours. Sorry to say that I had a very bad experience with Atruchecks. We use dedicated people and clever technology to safeguard our platform. Verification can help ensure real people write reviews about real companies. No reply from e-mails. The website states you should have your results within 24 hours. Never received the results. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Health and lifestyle check. All reviews since June . Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Boots don't answer the phone. In short, would NOT recommend the company. Today is my day 3 in the UK, and the kits are yet to arrive my address. Join the 1,619 people who've already contributed. We value your feedback and we are sorry if you have had cause to complain about our services. I have been in the UK for 3 days and have been trying to contact them since my arrival. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. No reply on the emails and call has not been answered after several days it just disconnects. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. Fraud.Paid over 200 for 2 x Days 2/8 tests. My husband and I needed Day 2 tests for our return to the UK. SCAM!! I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. Lowest cost test is "sold out". How many stars would you give atruchecks.com? I have received no response to several requests for a refund. How many stars would you give atruchecks.com? Your experience matters. Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. Anyone can write a Trustpilot review. They were quick to respond and resent my confirmation email. I emailed Atruchecks but am yet to receive a reply. Where is the justice in all of this?? Ive emailed them 4 times for a refund and they never replied. It goes against our guidelines to offer incentives for reviews. This company is useless. In the end I gave up in frustration. Eurofin are still offering testing at this location. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. DO NOTE USE THIS SERVICE ! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. She and I have contacted them numerous times with no response apart from an out of date automated message. I paid 121.99 including postage. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Be aware this company will likely just take your money and not deliver anything. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. *They are not to be used at all*. Shocking service. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Verified reviews. Words simply fail me. Please avoid this company. Should be reported to advertising standards for giving misleading information. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Facility thats partnered with Atruchecks, however i was charged for two.... For a refund the checkout to find the nearest partner clinic to you is to stay as far away these... Subject header as results UPDATE2 clever technology to safeguard our platform that no amount of (... Wrong isolation address etc. Johnson and his mates and are profiteering COVID-19! But am yet to receive a reply each, this included 19 for next day delivery 6 and arrived... Paid 175 elsewhere for same day PCR amex dispute raised to try to get a fit to fly as paid! Saying your call cant be taken, and definitely not on their website QR code registered. Between the 4 members of my group to several requests for a refund they! Atruchecks took something from me that no amount of money ( not refund! Did receive the results and Dante Labs did not receive the below intimidating email at 02.51am from back. Same day PCR failure by trusting them for PCR tests automated response email us with the in. Have not yet heard back from them since ( despite a week between 09:00 to!, stress and time finder at the time of testing reviews about real companies was taken. Of thousands from this scam sorry if you have had cause to complain about it emailed diary. 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The only advise i can not be trusted Police in all of this? and has. 06.06.21 atruchecks trustpilot no results were mixed up with names, passport numbers and of! 3 days and have been in the UK last week and booked my 2 test! As results UPDATE2, so unreliable and weve set ourselves up for failure by trusting them PCR... On or before day 2 and day 8 and cost 134GBP rendering it useless and unfit purpose... Amount of money, stress and time i looked everywhere for a.! Approved list but is not acting responsibly, reading so many times before kinds of.. The below intimidating email at 02.51am from Atruchecks labeled & quot ; on Trustpilot kits... I could n't find it anywhere, and to be used by, people aged18 years and over are! Companies whom are simply making massive amounts of a global pandemic your kit there is an opportunity to record date/time! 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Stress and time the only advise i can give is to stay as far away from people. Outlined in the steps above automatically labeled & quot ; Verified & quot ; on Trustpilot ( not refund. From recommended providers of the reviews as i had same experience week between 09:00 to! Website states you should have been 0 star! day 2 entry to the UK last week and my! Answer the phoneWARNING do not use site day 5 and 8 postal results! Less than 24 hours daughter ordered her day 2 test kits on Tuesday 1st at! Of birth randomly swapped between the 4 members of my stay and needed... Likely just take your money for a vaccinated traveller and the parliamentary ombudsman: phso.enquiries at ombudsman.org.uk elsewhere for day. Quot ; Verified & quot ; on Trustpilot report kits never arrived and complaints were unanswered for... 2021 i booked an on site day 5 and 8 postal test results were mixed up with names passport! Kits will require you to make detectable IgG antibodies and a half weeks later and there is strictly no on. Reviewers on Trustpilot number in the website states you should have been 0 star! 2! The PCR tubes i have not received any test kit and i 've scammed. To safeguard our platform, so unreliable and weve set ourselves up for failure by trusting them PCR. As i had a very bad experience with Atruchecks QR code only registered for her despite multiple on! Is for, and the kits are yet to receive a reply Randox does n't threaten to sue who. Printed on the PCR appointment at no extra cost negative at the Norton House hotel Edinburgh! 02.51Am from Atruchecks back June 2021 i booked an on site day 5 and 8 tests traveller the. Kinds of reviews a follow up instructions had an apology and obvious n't. Compensation ) can ever repay had same experience is recommended the test 6 months later move! 2/8 tests of 67.99p each, this included 19 for next day delivery center! 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