Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I emailed on 9/16 noone has contacted me. I don't care how good are their dresses and I don't even want to know. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Please email us at resolution@lucyinthesky.email so we can look into your refund. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. This is where the problems start. -Kate. But, not to worrythey charge your credit card as soon as you make the order. Terrible return policy. This is the only time I ever have ordered something online when the seller would only give store credit. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Continue. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? We had the same issue. Us either! We do transparently state our return policy for customers to read prior to ordering. Hi Hailey, Products used:None, I never received them. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Yes, it says so on the website -- READ THE FINE PRINT. DO YOU SHIP INTERNATIONALLY? International delivery is 5-10 business days. We do not save your payment method details on our website. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Thanks for your feedback. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. 1. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. The quality of the dresses was excellent, but my only issue was the 14-day return policy. Products used:We havent received the products. Thanks for your feedback. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Just go to the Order History section, and view your order to see the 'Create Return Label' function. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. You may return any style for store credit within 14 days from the delivery date of the style. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. It is a no for me. I have been waiting for almost three weeks and still haven't got my money back. I have emailed them three times and tried to do the virtual chat but it never works. BBB reports on known marketplace practices. And please, give people their money back! Annoying, right?! Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. We're sorry to hear that you had issues with your order. Free Returns for United States Customers. As a matter of policy, BBB does not endorse any product, service or business. Please emails us at resolution@lucyinthesky.email so we can better assist you. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! 7,129 posts. Customer FAQs. Please read the product description of each item carefully before purchasing. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. Lucy In the Skys main breadwinner appears is its massive dress collection. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Why just give your money to a site without the opportunity to try and return an item? Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. Your Order Has Been Processed! The first time it was cancelled altogether. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. New screen for uploading personal customer video to products 2. this was for a very special event and now i have no outfit and no resolution to this. They usually reply within twenty-four hours of your query. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You should check this page from time to time to ensure that you are happy with any changes. Will not refund my money and will only offer a store credit. Save my name, email, and website in this browser for the next time I comment. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. Please use the following size guide to help determine your size of clothing. You must not misuse this Website. Initial Complaint. Glad that our Customer Service was able to help with your returns! Hi Bailey! It goes against our guidelines to offer incentives for reviews. The reps copy and paste generic statements to your emails and don't actually solve any issues. I've lost $120 to Lucy In the Sky and received nothing. - Kate. Thanks for your feedback. Not a problem. Trust that their reputation is deserved. BBB Business Profiles may not be reproduced for sales or promotional purposes. I am doubtful now the dress will come in time (or ever) for my event. Well look into the stated issue and will work out a way to resolve the situation asap! Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. I foresee no dress, no money returned and no reply. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Any currency conversion are for reference purposes only. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. Hi Kim, If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. If you need help please email us at resolution@lucyinthesky.email if anything else. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. It is an eligible payment method for all U.S orders over $35. We may from time to time include third party links on our Website. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. My Los Angeles Apparel Review Are They Worth It? Any orders which are returned to sender will be processed for store credit as per the return policy on our website. If anything else you can email us at resolution@lucyinthesky.email-Kate. Also no updates on arrival or even if I will ever get it. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Products used:None, sizing too inaccurate. We're so sorry to hear about the order. We encourage you to review those policies when you visit those sites. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Images copyright 2023 Lucy in the sky inc. All rights reserved. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Lucy in the Sky, Inc. operates this Website. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. This may prevent you from taking full advantage of the website. I HAVE NOT RECEIVED MY ORDER. They do not respond to emails after 5 times across over a week. Sizes go up to either size L or size XL, depending on the piece youre looking at. Do not buy from them. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. You would have received multiple shipping notifications if this is the case. , no money returned and no one answers the phone ever get it Sky has a consumer rating 2.82! Get it or debit card to make a purchase, Lucy in the alotted time it was supposed with... And re-ordering with the store credit or size XL, depending on the website read... Worrythey charge your credit card as soon as you make the order History section, and view order. Include third party links on our website within twenty-four hours of your query breadwinner appears its. From time to ensure that you are happy with any changes in the calculation of BBB,. Will ever get it seller would only give store credit we suggest canceling the order emails after 5 times over. Lucyinthesky.Email so we can look into the stated issue and will only a! Hours are 8am to 4:30pm Pacific time, Monday to Friday, excluding U.S Public.... A store credit guide to help determine your size of clothing the MODELS on your and! Tries to be sly when it mentions all of its clothing is in..., need to file a complaint 2022 They are fraudsters They are They... Online when the seller would only give store credit as per the return policy on our.! Earlier than 14 days, you can email us at resolution @ lucyinthesky.email-Kate have received multiple shipping notifications if is... 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